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ComplaintsforSt James Tractor Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my tractor to this company for a leak. I paid him $650. He put black tape around it. It is still leaking hydraulic fluid. They were supposed to put an oil ring on it. I can't use my tractor. I paid him for a job I didn't get a receipt or wasn't done properly. He will not provide a receipt. He kicked us off the property.Business response
08/02/2022
I have turned this over to my lawyer.Customer response
08/03/2022
Complaint: ********
I am rejecting this response because: The company's response did not offer a resolution to the poor repair he did.
Sincerely,
***** ****Business response
08/08/2022
*** **** originally requested St. James Tractor & Repair to sell a **** ****** model 771 and a six foot box blade for $2850 plus $300.00 labor. The loader needed a new control valve and hydraulic hose which cost $975 which we provided at a loss to us for $650. We also gave him a 6 foot bucket for free. All of the hoses and fittings installed on his tractor were new and did not leak when installed. St. James Tractor & Repair is local business that prides itself in being fair and honest. My client lost money on this business dealing and made it more than right in an effort to satisfy this customer. Used equipment is not like buying new with a warranty. *** **** agreed to change in terms when the control arm problem was discovered and only complains onw that his tractor is too big to haul on our standard trailer with the loader installed.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.