ComplaintsforSystems & Services Technologies

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a personal loan through ******. In March of 2024 SST started either started handling or bought my loan. When this happened, I made payment to SST. In May of 2024, I was in the process of buying a house and the bank paid off my loan, and I made a regular payment on my loan. Hence, my loan was overpaid by apparently 915.78. My record actually show that the account was overpaid by 969.74. Either way, it is now 6/17/2024. I have yet to receive my refund. They are 1st of all collecting interest on my money. I actually would like to be paid the interest as well as my money owed.

  Business response

  06/28/2024

  Please see attached response.

  Re: Case # ********– ***** *******
  To Whom This May Concern:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST has no ownership in these accounts nor does it purchase loans; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  On January 26, 2022, ***** ******* signed an agreement for a ****** ** ******* ***** loan (“the
  Contract”) financing $30,500.00. According to the Contract, *** ******* agreed to make 36 monthly
  payments of $969.74, beginning on February 26, 2022. On December 9, 2023, the Account was assigned
  to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account had a balance of $12,718.17 and was due for the December
  26, 2023 payment. Multiple payments were made on the Account since the transfer. The last payment
  of $9,198.20 was received on May 3, 2024. This left a credit balance of $915.784 due to *** *******.
  
  Please know there is normally a 15-day clearing period for a final payment before any funds are released.
  It may also take 3 to 5 business days to complete the funds transfer and get the Account completely
  closed out.
  
  *** ********* refund of $915.78 was requested on June 14, 2024 and sent to her on June 17, 2024.
  
  If *** ******* has any further questions or concerns, she may contact SST Customer Service directly at
  ###-###-####.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My original personal loan was transferred from ************** to SST and I made the final payment in full on 5-7-24. SST told me that it would take 15-20 business days for the account to fully close and for near $900 in overpayment to be refunded to me. I called on the 15th business day and the 20th business day. I called on 6-7-24 and 6-8-24 and spoke with two different supervisors "****** and *****" and both said the same thing which was that they had no control over the closing department but would escalate the request for the account to close and the money to be refunded. My resolution is for the account to be closed, the credit bureau to be updated, and the money returned.

  Business response

  06/19/2024

  Please see attached response.

  To Whom This May Concern:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST has no ownership in these accounts.
  
  We’ve completed our review of the account in question and found the following:
  
  On March 9, 2022, *** ***** signed an agreement for a ****** ** ******* ***** loan (“the Contract”)
  financing $24,000.00. According to the Contract, *** ***** agreed to make 37 monthly payments of
  $740.94, beginning on April 29, 2022. On December 9, 2023, the Account was assigned to Systems and
  Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account ending in **** had a balance of $12,553.75 and was due
  for the December 29, 2023 payment. Multiple Autodraft payments were made since the transfer. The
  last payment received was on May 7, 2024 in the amount of $9,852.00. This resulted in a credit balance
  of $674.51, which was sent to *** ***** on June 17, 2024. There is a 15-day waiting period for any
  final payment to ensure it clears before closing an account, plus processing time.
  
  As for the Account ending in ****, the balance at transfer was $14,093.79 and was due for the December
  29, 2023 payment. Multiple Autodraft payments were made since the transfer. The last payment
  received was on May 7, 2024 in the amount of $12,990.00. This resulted in a credit balance of $262.87,
  which was sent to *** ***** on June 17, 2024.
  
  With regard to credit reporting, SST accurately submits periodic reports to the three main bureaus:
  **********, ******** and *******. Please allow sufficient time for the bureaus to update their records,
  in some cases, between 60-90 days.
  
  Both Accounts are paid in full and reflect zero balances.
  
  

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had taken out a personal loan in 2020, over the phone with Goldman Sachs, and the interest rate was already high with a 774 Credit Score. No matter, I've made consistent, automatic payment withdrawals, and then found out my loan was sold a few months ago to SST. I've contacted them a few times regarding a payoff amount, and they would give me a number higher than the actual remaining amount, and was still including the interest for 15 months remaining, within my payoff! I have asked for a return phone call back, and the poor girl, with whom I was speaking with was unable to understand my question, or the mathematics involved. On hold numerous times, past and present, no answers, told I am going to receive a call back from a managing supervisor, no one calls back, office closed. Etc! These people are not honest or forthcoming, and I would never want this group handling my finances as they have had a horrible reputation in the past, as this has happened with this company before, in the 90's. I want to pay the balance left in full in the amount, which actually should be $4105.00! Thank you for any assistance in this matter.

  Business response

  06/17/2024

  Please see attached response.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so, they didn't follow the proper procedure in notating my dispute of the account, which is a direct violation of 15 USC ********, which makes this unfair practices. According to the FDCPA I’m entitled to 1,000 dollars per violation and clearly they violated my rights. I demand this company to delete this account from all 3 credit reporting agencies and compensate me for the violations or I will have no choice but to forward this to my litigation attorney who has advised me that the fact that they didn’t notate my account on my credit report as “consumer disputes” as a violation that I am able to sue them under.

  Business response

  06/13/2024

  Please see attached response.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had two vehicles taken to this business to have car windows tinted. 4 months later the tint peeled off on the Honda Civic ($275). At first, they were going to honor the lifetime warranty but then i discovered problems with the other vehicle's window tint as well. I paid $175 for the GMC Acadia. Both were not tinted to the exact specifications as requested. lighter than supposed to be. Managment was very rude and I asked for a refund and did not feel comfortable taking my care there. I sent the photos requested and have not had any response since May 10, 2024. I would like a full refund to go somewhere else that can fix the problem.

  Business response

  06/11/2024

  Please see attached response.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My personal loan through Marcus by ******* ***** got transferred to SST. I made a lump sum payment on April 1, 2024 based on the payoff amount listed on the website. Received confirmation email stating they received it. Understanding there is likely a few more dollars to make the account clear, I tried to log on to find out. I can no longer get on the website. I have not received an invoice since I made final payment. No contact whatsoever from SST since I made the April 1 payment. When I try to contact customer service (833-870-0540), no options are provided for me as the consumer. The automated message simply tells me the last payment received and then states, "the payoff for this loan is" [ ] and then the call disconnects every time. I am never given an option to hear the payoff or speak to a representative. I tried calling another phone number I found for SST customer service and they tell me they can't help me and transfer me to the other number I already called. Tried asking how I can speak to a representative and he tells me he doesn't know. He was under the impression he was transferring me to a representative. I just want a final payoff and this account to show as closed on my credit report.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Paid Off My balance on SST loan, $10.439.05 on 04/04/2024. Paid it through customer representative,Confirmation #2*********** Loan Is Still Showing On My Credit Report,I have called SST Numerous Times to get a Confirmation Letter To Confirm Payoff. Have Not received Anything!

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SST refuses to give answers on where my $1354.00 money is. They continue to lie and blame the bank. I have spent all week attempting to get answers. They put me on hold for over an hour, customer service tried to make excuses that they know nothing. Yet they provided a receipt of my payments. This was a borrow and grow loan that I paid in full April 4th, 2024. The receipt also from April 24, 2024 States I had to wait another 2-3 business days. Meaning my funds should have been in my checking account on April 26, 2024. It’s now May 3rd. They won’t even confirm if the ACH payment was started. I want my overdraft fees of $ 75, plus interest of $ 68 and a $ 60 penalty in addition to my $1354 they owe me. For a total of $1557 due today May 3rd 2024. If deposit is not received today a daily fee of $ 6.00 will be accessed and owed to me from SST.

  Business response

  06/11/2024

  Please see attached response.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with ******. I do not have a contract with SST. They did not provide me with the original contract as requested.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My account is only being report to 2 of the 3 credit bureaus which are Experian and Equifax. The account is not being reported to TransUnion. I called ###-###-#### (credit dispute department) and was told they can’t report my account to TransUnion. But in the response to my CFPB complaint they said they’ll report my account to all 3 bureaus TransUnion, Experian and Equifax. I also call ***** ******* Compliance Officer Systems & Services Technologies, Inc. ###-###-#### a total of three times which he did call me back today 4/12/2024 but he ended the call (yes the call came through but was disconnected so fast that I was not able to accept it)

  Business response

  05/10/2024

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner. Our records reflect that on November 28, 2021, ******* ******** entered into and signed for a SeedFi Borrow & Grow Plan, Savings-Secured Loan ("the Contract"), financing $6,000.00 with ********** Financial, Inc., doing business as SeedFi ("SeedFi") and funded by ***** ***** Bank. According to the Contract, *** ******** agreed to make 81 bi-weekly payments of $100.00, beginning on November 22, 2021, with one final payment of $10.84. As a New Jersey Chartered, FDIC-insured Bank, ***** ***** Bank ("Bank") offers credit products through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on behalf of, and with direct oversight by, the Bank. A portion of the Loan funds were deposited in a Savings Account held by ***** ***** Bank. On or about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to *** ******** on December 7, 2022, advising of the transfer. The Savings Account created as part of the loan transaction has remained at all times with ***** ***** Bank. At the time of servicing transfer, the Account had a balance of $4,501.56, and was due for the December 5, 2022 payment of $100.00. The last payment received was on May 6, 2024 for $100.00. SST reports to the three main credit reporting agencies: TransUnion, Experian and Equifax. When there is a transfer of servicer, SST does not immediately initiate credit reporting. This ensures all payments are properly marked received even if sent to the prior servicer. Credit reporting for this account was sent by SST to the bureaus in April for March reporting. SST verified the account information is properly furnished. SST does not control or have insight whether the bureau shows the 

  Customer response

  05/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: I’ve been told numerous of time from SST credit/disputes department that when they send reports to Transunion the reports are being rejected so therefore my account is not being reported to TransUnion credit bureau.

  
  Sincerely,
  
  ******* ********

  Business response

  05/21/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner. As previously stated in our response of May 10, 2024, our records reflect that on November 28, 2021, ******* ******** entered into and signed for a SeedFi Borrow & Grow Plan, Savings-Secured Loan ("the Contract"), financing $6,000.00 with ********** Financial, Inc., doing business as SeedFi ("SeedFi") and funded by ***** ***** Bank. According to the Contract, *** ******** agreed to make 81 bi-weekly payments of $100.00, beginning on November 22, 2021, with one final payment of $10.84. SST reports to the three main credit reporting agencies: TransUnion, Experian and Equifax. When there is a transfer of servicer, SST does not immediately initiate credit reporting. This ensures all payments are properly marked received even if sent to the prior servicer. Credit reporting for this account was sent by SST to the bureaus in April for March reporting. SST verified the account information is properly furnished. SST does not control or have insight whether the bureau shows the account information; that is up to each credit reporting agency. Please contact Trans Union directly to answer your question further. *** ******** can contact Customer Service directly at ###-###-#### for questions or concerns about the account.

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