ComplaintsforGutter Pro's Services, LLC

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** ****** ****** was hired to do renovation construction to our 1200 sqft house including laying flooring, new water heater, kitchen demo, framing/drywall, rough in a 2nd bathroom, electrical, adding a closet, removing subfloor, and replacing the baseboards and interior doors. We paid $26,400. The job was not completed, and what was completed, was very poor quality. The new flooring was installed improperly, resulting in buckling and damage. Bathroom electrical was done improperly with two switches added to the wall, unevenly, and wired incorrectly. The drywall job that wasn't sub contracted out was unfinished and horrendous quality. Access holes to our crawlspace were left in 2 areas. A new toilet installed was plumbed, but would not flush. We requested a tankless water heater and it was mounted on our wall before we were told we had to pay $3900 additional for a water softener and plumbing. We had a normal water heater installed, but were not credited with the difference in cost. We paid an HVAC subcontractor $14k for new ac unit, furnace unit, and all new ductwork. We were not told ****** crew would do the ductwork, and that portion of the job was not finished and done incorrectly. We paid $2500 for new baseboards and interior doors that never showed up. We paid $2800 for a new master closet that was unfinished and were not reimbursed any money. The main worker who was left alone and responsible for work most of the time was a secret drug addict, and **** knew this. That worker has since committed suicide. Workers were at our property until 1 am running a saw in our driveway, disrupting the neighbors. We scheduled 2 walk throughs with **** at our house that he no-showed on before we fired him. We found out his name was ***, not ****, and found a 20 year criminal history, including several small claims judgements that he has never paid. It is costing us $14,800 to fix and finish the job. Timeline was supposed to be 5 weeks and we are in month 4.

  Business response

  12/07/2022

  The business has filed bankruptcy in the last 30 days. I have not worked in the Springfield area in 5 years. I am located in Arkansas now. 

  Customer response

  12/14/2022

  Hi there, 

  I apologize for the delay in getting back to you. Okay, I've got more information re: our complaint against *** ****** ****** and Gutter Pro's Services, LLC. Our project was to begin on August 1st, and we were repeatedly told they would have it ready for us to move in on September 6th, the day before we closed on our other house. The last day they worked in our space would have been September 10^th or 11^th finishing up laying the flooring. 

  The business address is listed as ******* **** **** ** *** ******
  

  *** ******* ** ***** on the Secretary of State's website. He lives locally in Springfield, however, and his mailing address is **** ** ****** **
  

  ************ ** ***** as listed on a small claims judgement on Case Net. 

  I've recently turned in a claim to the Attorney General, and I've attached the first part of that file for you. Our invoice is listed in there along with several other pieces of documentation. His claim about not working in Springfield is a blatant lie. I have copies of checks I was told to write to him personally, not to Gutter Pro's as proof of payment if you need them. I have withheld them from my packet unless absolutely needed due to our banking information. 

  Business response

  12/28/2022

  The complaint to the attorney general has been closed this is a small claims court matter she was advised she doesn't have a case gutter pros is no longer in business and my company was in good standings in Springfield Mo. not Saint Joseph Mo, i have all the text messages to back my side of the story she threatened with a lawyer but never went any where with it so please stop sending me these i responded last time about this it is not in your city or town so i don't know why you are getting bothered  with this I'm sorry but on the advise of my lawyer this will be my last response to this. She has no case Thank you and have a good day.

  Customer response

  12/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: We still have a private attorney, and the case with the Attorney General has not been closed to my knowledge (I have not gotten notice, and since I submitted to the AG office, have had several rounds of correspondence with.)  A settlement letter was sent to him for over $10,000 from our private attorney, and he ignored it two months ago with zero follow up. *** ****** stole well over the amount allowed in small claims court from us (in total we paid him $26,500 for poor work) and with that money he damaged our house further that has cost us $15,000 to fix with a new contractor in addition to paying for all new flooring materials to replace what was installed improperly. This matter is much larger than a small claims judgment. 
  Regards,
  ******** ******

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired Gutter Pro's (**** ******) to perform foundation waterproofing and install a concrete pad. The waterproofing was completed in March 2022, however the ground was left open around the foundation and has yet to be filled in. I gave the company a $4425 deposit for the concrete pad. The work was repeatedly pushed back due to multiple issues. We made the deposit on March 25th, 2022 (50% of $8850). We did not have a signed contract and nothing on the estimate the company provided stated that the deposit was nonrefundable. On April 17-18th, a new price was discussed over the phone in order to complete the work up to our local codes. The price was so much higher than originally proposed, Mr. ****** gave us the option of a refund on the deposit and stated that our money was just "sitting in the account." We decided to go ahead with the project. On May 6th, I had to check in with the company as to the start date on the concrete pad. The company stated "you are next on my schedule." On May 13th, the company informed me that we would get started on May 17th. On May 17th, the company told me that they were pouring someone else's slab, but I was "next on the list" and that **** ****** would stop by that afternoon. By May 18th at 4:45pm, I had not heard anything and informed Mr. ****** that I wanted a refund. On May 20th, he indicated "yeah" we could get a refund but he had a cancellation fee and he already bought the gravel and paid the dirt guy. I replied that a cancellation fee was never discussed and that we would take delivery of the gravel and dirt, provided he gave me the receipts and we could take that out of the deposit. Mr. ****** called to say that he would stop by on June 6th to discuss, but did not. He then texted on June 9th that he would call that evening. He did not call and I have not heard from him since. As of today, June 16th, it has been much back and forth that he has a resolution, but will not state what the resolution is.

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