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ComplaintsforStetson Hat Company
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought Stetson hats. The first hat a Corral 4X Buffalo had a small defect on the side of the crown of the hat. I had to return the hat they charged me shipping fees and protection fee cost I have been trying to get my money back 20.00. I previously ordered a Stetson Stageline then cancelled the order Stetson and there partner Company sent me the Stageline hat regardless of cancelation of the order the Stageline hat was defective with scuffs marks on the hat. I had to make extra trips to the UPS Stores spending gas money and causing me delays in going to work and being several minutes late for work. I ordered a Stetson Seneca 4X Buffalo hat Stetson and there partner Company sent me another defective hat causing my family and I spending more time on the road and extra fuel cost. The 162.00. Listed would be the last purchase amount. Stetson and there partner Company owes me more 45.00 moreCustomer response
02/05/2024
I sent the previous Stetson Hats back that where defective to Stetson. Of one of the last hats from Stetson. I sent back they call the Seneca. Stetson Customer Service agreed to send me a second Seneca hat. It is not a hundred perfect with any flaws. But I guess I will keep it. ****** *** ****** ********************************Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bottom line, I am requesting the immediate refund of $257.93 for order # *********** to the original form of payment. I purchased a Skyline 6X Cowboy Hat (Order # ***********) for $257.93 on November 25, 2022. The item was delivered on December 2nd. That day I attempted to initiate a return of the item in accordance with sellers on-line terms and conditions. Item was in new/in box/unworn/unwashed condition. Due to sellers website not working, the initial confirmation for return was by email with *****************". I was also contacted by phone. The customer service contact provided me with a shipping label to return the item, which I did with ***** using the original packaging. ***** confirmed the item was received on or before December 14, 2022. The customer service representative advised me the return would be processed in 3-5 days. They stated I could not do an exchange, but must process the refund, then purchase new. As of January 5, 2023 Stetson shows my item as "Delivered". When I contacted customer service (************) I was told that my item is sitting in the warehouse and there is no estimate on when it will be processed but that they are not processing in accordance with what they stated. He also stated I have done everything correctly and as I should, that the fault is on Stetson's part.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.