ComplaintsforRolling Hills Honda
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Complaint Details
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Initial Complaint
09/23/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband purchased a vehicle as well as an EXTENDED warrantee from this location ******** ***** ***** **** ***** *** ***** ******* ** ******. We ended up trading the vehicle in for a new vehicle and were told we can get the remaining balance back that was not used for the extended warrantee. We have taken the needed paperwork into the location **** ***** *** ***** ****** ** ***** THREE times because they lost it Twice. It has been at least 5 months and the finance dept of the business has continued to ignore our calls and voicemails that we have left. When the front desk answers they tell us that we never purchased anything and cannot be found in system. We are told constantly that the GM and director are both out of office and it will be dealt with eventually. The amount owed to us is at least one thousand dollars if not more. It seems as though the company does not want to rightfully pay us what we are owed and are trying to cover up tracks to prevent payment.Business response
10/22/2021
This was resolved in September. They received their check September 24, 2021.Customer response
10/22/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.