ComplaintsforLake Consulting Firm
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I found Lake Consulting Firm from a friend. The lady of the company ***** had me come to her office on April 15th, 2022 with all me and my younger sister ******* *****'s information to complete our taxes. She agreed to do them for me, but since it was close to the cut off date she said that she would request for an extension so that everything can get done in the correct order. On May 2nd 2022, I was told from ***** that my taxes would be done that week. There was very little communication from her end, I had called and texted her the following week to see if they were completed but never got an answer back. I finally heard from her "assistant" ******* on May 25th that she had been out of her office and in surgery, but she reassured me that my taxes had been completed. Since then I have constantly tried to reach out so that I can get my information back from Lake Consulting Firm because I never received any completed copies or PDF of my taxes being complete. At this point I'm just trying to get my information back from *****/Lake Consulting Firm because my taxes need to be complete ASAP.Business response
08/25/2022
The issue was resolved with ******* ***** as of 7/19/2022 (10:30am appointment). There was a delay in communication because I was out of the office however there was never an issue with filing the return or giving the client her paperwork back. On 7/19/2022, ******* was given completed copies of the tax returns for her and her sister, ******* *****. The returns were submitted to the *** once reviewed by *******. Due to the inconvenience the tax preparation fees were waived for both clients and an apology. Before she left the office the issue was considered resolved and no further action required.One of the main goals at Lake Consulting Firm is a client's experience and customer service so it was imperative that this issue was resolved in a timely manner and the client's needs were met.If there is any additional information needed please respond to this email or use the contact information below.Thank You!***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.