9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lisa G
1 star11/30/2023
This place is a total joke!!!! You can't get anyone to answer the phone, return calls or respond to text. They can text you to tell you 30 minutes AFTER they were suppose to arrive (after taking off work early to make sure I was home during their arrival window ) that they are sick and not coming but when you respond, nothing. Takes forever to get an appointment which I only got by Whirlpool making it, then they don't show. Shame on Whirlpool for using this ***************! Now I am waiting another 2 weeks for them to supposedly come back. Meanwhile, I have been without a dryer for 3 weeks. This company SUCKS!!!!!!!!!!!!!!!!!!!!! I wish I could give it ZERO stars!Review from Steven P
1 star11/28/2023
They have been to my house ten times to fix my whirlpool refrigerator. I epic protection plan it is a five year extended warranty. They were suppose to come between 7am and 10am. I called them and they stated that they are not going to come anymore. They are not good at all. You would be wasting your time.Review from Renee H
1 star08/30/2023
0 stars absolutely horrible wait on phone only to be disconnected at #2 in cue multiple times have lost 4 days work waiting on these people just pathetic manufacturer places blame on them they place blame on manufacturer dishwasher only 2 months old if short staffed close business quit wasting people's time.
Diamond Factory Service Response
08/31/2023
We are sorry you are having difficulty. Yes, we are short staffed and are working hard to fix that but can understand how frustrating it is to our customers. It is frustrating to us as well. Thank you for your feedback.Review from Ash I
1 star08/23/2023
My dryer quit heating so it needed a new heating element coil and it took a month and a half and four visits for them to replace it and it is still not working. The tech also replaced some thing that did not need replaced that we also paid for and that is making a lot of noise since then-Diamond Factory Service Response
08/30/2023
We have forwarded your review to the Service Manager in our ********* office. He will reach out to you if he has any questions or needs clarification.Review from Melvin M
1 star02/08/2023
Have been hear twice never even looking at what was wrong or seeing what was needed to fix. Ordered part first visit. Second visit did not have all parts needed. Ordered additional parts. Have to schedule 3rd visit. It has been 2 months since this started and the refrigerator is less than 8 months old.Review from R. W.
1 star10/26/2022
Make sure you ask the price of repair before you book an appointment. According to Whirlpool, it takes a technician to change a LED light in our refrigerator. Not true. It can be done by the homeowner vey easily and cost $65.00. The Diamond Service tech came out, standing in my Kitchen with the LED light module in his hand. He says," $110.00 for parts,$85.00 for labor, $175.00 for diagnosis. Diagnosis ? The light is out. Total bill $386.33. To change a LED light module in 10 minutes. Buyer be ware.Diamond Factory Service Response
10/27/2022
We are very sorry to hear that you are unhappy with your experience. It appears that there is a message in to our Service Manager who will be reaching out to you soon to discuss.Customer Response
11/14/2022
Yes, please respond to me on how you can justify charging $386.00 to change a LED light that took 10 minutes?Review from Jan B
1 star09/21/2022
They refused to come back out and service my Whirlpool washer which is under warranty. They send out two techs who both said it was the same issue which it is not. My washer is still making the same noise. They are very rude on the phone. There customer service is awful.Review from Kari K
1 star12/29/2021
It took 3 weeks to get an appt to fix our 8 month old fridge and they came out didnt pull fridge out or look at anything else just said its the thermostat. It still doesnt work and they want us to wait 3 more weeks for them to come fix what they didnt do. Very unacceptable. Your work was not done right you should fix it.Review from Steven K
1 star08/26/2021
Beware of Diamond Factory Service. They are incompetent. I bought a new Whirlpool refrigerator. The freezer did not work and the refrigerator did not cool sufficiently. Diamond Factory Service was difficult to deal with by telephone as I waited multiple times in their telephone queue only to be disconnected after 20 minutes on hold. During the holding period, there were periodic electronic responses telling me my position in the queue. Then, there would be an electronic response informing me that they could not take my call at this time and to call back later. Them my all was terminated. When their service technician finally showed up after a wait of over 2 weeks, he was unable to repair the unit. I finally went back to **** *** where I purchased the refrigerator and they graciously agreed to replace the lemon. Beware of Whirlpool and its factory-authorized service company, Diamond Factory Service.Diamond Factory Service Response
08/27/2021
We are very sorry to hear of your issue. We continue to have an overwhelming number of calls coming through our call center and a small staff that is doing their best to manage it. We certainly hope that we will get back to normal soon and back to being able to answer all calls that come through. Thank you for your feedback.
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