ComplaintsforMungenast St. Louis Honda

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Indian motorcycle to Munganest Honda for a seasonal service. The service included an oil change. At the "completion" of the service, i was called to come pick my bike up. I rode from the shop to the zoo. I spent a few hours at the zoo with my grandson then we were going to have dinner. When i turned the motorcycle on, it had a loud ticking noise. I called my brother and he said it sounded like it was out of oil. He told me how to check the oil and i did what he said. There was no oil on the dipstick. I immediately called Munganest and spoke with *****. He began to tell me that there was oil in the bike and i was mistaken. I told him I was on my way back to ********* so they could look at it for themselves. When I arrived the motorcycle was not ticking but did begin ticking again shortly after I sat there for a few seconds. ***** pulled the dipstick out of the bike and said "yeah...its a lil short on oil. You should leave it here so we can check it out". I felt uneasy about the situation so I decided against that. I rode the bike back to my job and had a friend come tow it to another Indian dealership for me. After inspection, they concluded that my bike was at least 3.5 quarts short on oil and my lifters (front and back) were destroyed. The lack of oil was the cause of this destruction. I reached out to ********* to tell them of the issue. Days later i got a call from ************************ who told me he had video of the service being performed on my bike and he saw ***** put 6 quarts of oil in my bike. I told him that was not possible because I dont know anything about motorcycles that is why I take it to the dealer. He refused to take responsibility for the situation. I have a warranty on my motorcycle so the damage was covered under my warranty, they can argue with them. However, I paid them to destroy my motorcycle and I would like a refund of all monies paid please.

  

  Business response

  07/29/2024

  *****,

  We are very sorry you had a bad experience in our service department. Although we do not believe a lack of oil fill by our technician was the cause of your issue we would like to make it right. In order to resolve this issue we are willing to offer you a refund for the oil change. We are happy to mail a refund check to the address listed within the complaint. 

  **** Mungenast Customer Service

• Initial Complaint

  01/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Due to an unfortunate mishap with our garage door that scratched our recently purchsed **** Honda Pilot, we contacted our dealership **** Mungenast St. Louis Honda to order a touch up paint pen to fix the scratches. The part arrived and was purchased at the dealership on 11/06/2023 for the amount of $16.00.Before starting any work, I validated that the paint code 08703-NH830M-ES shown on the touch-up pen matches what the car manufacturer indicates on the vehicle's label located by the drivers door. After following the product's instructions and investing between 5-6 hours to achieve the best result possible, it was evident that the paint color was not matching our vehicle.On late November of 2023, we contacted the dealership to explain the problem and requesting a touch-up paint product that does match our vehicle (minimum agreeable resolution) and to present us with options to fix the mismatching paint spots so we didn't have to go through the work of removing the defective paint and reapply the new one (preferred resolution). After our request, the dealership offered to reimburse the $16.00 paid for the product. I did not take that offer.Shortly after, I submitted a complaint to American Honda ********** **** describing the problem and requesting the same resolution options as we did to the dealership. They registered this on Case# ********. On December 5, 2023 they replied the following "At this time, we do apologize it appears 08703-NH830M-ES is the official color for your Honda Pilot. We recommend staying in contact with the dealer to acquire further assistance."Understanding that this is a product quality issue by selling a paint that does not match the color from their vehicles out of the factory, American Honda ********* does not sell directly to consumers, therefore we are unfortunately forced to submit this complaint against the dealership.

  

  Business response

  02/05/2024

  ******************************** has been contacted today ,02/05/2024, by *********************, (service manager at Dave Mungenast St Louis Honda) and has set an appointment for Wednesday, 02/07/2024, to have ********************* vehicle professionally repaired.  Dave Mungenast St Louis Honda will be providing a "loaner vehicle" for  ***************** to use during the repair of his vehicle.

  
  
  *********************
  Dave Mungenast St Louis Honda
  5939 ****************
  St Louis ** 63123
  **** Mungenast Collision Assistance Center
  10697 Baptist Church
  St louis ** 63128
  direct  ************
  davemungenast.com
  

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The proposed resolution plan was executed between February 5, **** and February 6, **** by **** Mungenast St. Louis Honda and the vehicle fixes were accepted by me (*****************************) upon car delivery on February 6, ****.

  Sincerely,
  
  *****************************

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