Business ProfileforSchaefer Autobody Centers

********* repainted a few side panels on my car after a construction worker damaged the paint. During the disassembly ********* broke a large trim piece. The piece they broke was wrapped in black vinyl, but they replaced it with OEM trim, which is chrome. When I went to pick up my car I immediately pointed out the chrome trim, which I was surprised they didnt notice as it stood out on the car. They confirmed the trim was black when it was dropped off and said they would get it fixed. After weeks of inquiring when they would find someone to fix it, I offered to get a quote from the company that did the original work. After providing a quote to the Service Advisor, his manager approved the quote as well as the Uber I needed to get me back home while the work was being completed. Once completed, I submitted my receipts for the work and Uber that Monday, March 3rd. Since then (nearly 2 months ago) it has been difficult to get responses (the manager has yet to respond to any of my emails) regarding when I can expect to receive reimbursement. Im tired of having to repeatedly inquire about my reimbursement. ********* needs to stand behind their work and their word and provide the $412.69 reimbursement they said they would. This process has been unnecessarily difficult and time consuming and has turned an otherwise satisfied customer sour. Until now, I have purposely refrained from involving any outside party or posting an online review, but ********** lack of communication has left me no choice but to start getting 3rd parties involved, the first being the BBB.