ComplaintsforStepney Brothers Auto Body Inc

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I gave him $1900 down payment for a $6500 repair bill for my car.  I called him and asked him for an update on my car and he told me he sold the car.  I did not want my car sold.  I did not give him permission to sell my car and he does not have the right or authority to sell my car, especially since he did not have the Title to the car. He gave me no receipt for the down payment I gave him.  He sold my car without a title and without my permission. I am a senior citizen and I feel he took advantage of me. It only had 5000 miles on it.   He knew I did not want to sell my car and did it without my permission.  He stole my car.  I want my car back and a refund for the down payment I gave him.

  

  Business response

  02/24/2023

  Mr. ***** didn't give ******* ****.' $1900 down, he made small payments that added up to approximately $600.00 on his repairs.  Two to three months had gone by before Mr. ***** called or said anything else about his car.  We had to wait for him to try and get enough money down for us to start the repairs.  After awhile he couldn't get the money so he called me ask for us to start the repairs without the amount that we asked for, so we started the repairs.  After the repairs were finished, we gave Mr. ***** a certain amount of time to pay for his car.  He did not respond by the time that we gave him so we proceeded onto the next step which was a Mechanic's Lien.  We sent out the proper letter to him and his finance company.  The finance company signed the certified letter stating that they had no interest in Mr. *****'s vehicle.  I don't know whether Mr. ***** signed his certified letter or not but it was not necessary for him to sign as long as the certified letter went to him.  ******* ****. always give receipts when money is paid on a job and as far as the title is concerned, we have the right to apply for a Mechanic's Lien title.  At this point, when Mr. ***** ignored our certified letter we did not need permission to sell his car.  

  On February 20, 2023, Mr. ***** called me at the office and we started talking about him needing a car to drive.  He asked if I could help him find a car.  I told him that I do not sell cars, at this point I asked him why did I receive a letter from BBB, he responded by saying he didn't know about the letter.  He said that he thought his brother might have had the letter prepared.  

  I feel that everything done by ******* ****. was justified.

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