ComplaintsforTom Bess Automotive

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I regret to have to rereview **** workmanship on my monti Carlo. Not only did I have an engine he replaced redone four times because the thing did not even make it up to 80 mph or make it home. He failed to honor his warranty. Claims I got it excecivilley hot. Yet the tempature gage never rose above a normal temperature. This man had my car over a month costed almost over a 1000 in toes back to his shop to fix his home and his shop. Roughly 3 Grand I believe in parts and labor. Atleast a 1000 in missed ability to work and lose of time. As well as pain and suffering between the strained relationship with my father /employer. Also the door doesn't even shot right no like is off track or something he was never even able to figure out why it kept blowing the engine. You'd think with the high profile cars sitting in that lot he could of managed. I was even told that him and his son got rude and threatened my father over complaining about his failure to do the job right. It literally put me in financial ruin. I really hate to put this up here but people have a right to know. I was refunded zero dollars of my money and payed thousands for a car in the same condition no worse than when I brought it up there. One of the worst experiences I've ever had with a mechanic. Seemed so professional and like a nice guy unfortunately that's not the service I received.

  Business response

  12/29/2023

  We have been in business for 22 years and we do transmissions and engine replacement on a daily basis. We do stand behind our work and *** does stand behind the warranties. In this case with the Monte Carlo motor this job was done only 3 times and a salvage yard was called out to inspect and evaluate. What was found is that the heat tabs were melted and that is case of the car being ran hot. *** did what he needed to do by trying to provide motors for this vehicle with no extra cost to the cus***er except for the original cost. *** went above and beyond with this job keeping the cus***er notified of the steps he was taking and providing. As for the door we didn't to any work on the door the work was done with the motor. As for the threatening of this individuals father I am not aware of any of these happenings we are a family owned business and this doesn't happen around here.  

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