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Find a Location

Hayes Engine Management has 1 locations, listed below.

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    Business ProfileforHayes Engine Management

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/11/2016

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Our family-owned and -operated shop provides brake services, oil changes, suspension work, engine diagnostics, auto AC and heating repair, tune-ups

    Products & Services

     Routine Maintenance and Preventive Repairs,

    Business Details

    Location of This Business
    4211 E Natural Bridge Avenue, Saint Louis, MO 63115-3312
    BBB File Opened:
    1/5/2010
    Years in Business:
    20
    Business Started:
    5/28/2004
    Business Incorporated:
    5/28/2004
    Accredited Since:
    8/11/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Perry L Hayes Jr., President
    Contact Information

    Principal

    • Mr. Perry L Hayes Jr., President

    Customer Contact

    • Mr. Perry L Hayes Jr., President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 12/31/2022, I dropped off my **** ****** ***** to have the repair of the rear axle beam and picked it up on 1/8/2021 after paying $865 for the service. I began having trouble with my brakes, so I took my car back to Hayes Engine Management (HEM) on 6/13/2022, for services. I was informed that they would order the parts for the brake change and I could return on 6/15/2022 to have my front and rear brakes replaced. I returned on 6/15/2022 and was told they were able to replace the front brakes, however the parts for the rear did not fit therefore they would have to send them back and I could contact ****** for the accurate parts and they would complete the service. I was able to contact ****** and order the parts and HEM informed me these parts were the same that he'd received and would not fit the car. My car was taken to a ****** dealership on 6/23/2022, who agreed that the parts matched my vin and would be a fit, however they expressed additional parts needed to be purchased, therefore I purchased them. I returned to HEM to show them the brakes shoes and the additional parts and was informed these still were the incorrect parts and maybe I should see if ****** could give me brakes for a previous model car. I went on to schedule appointments through **** ******* ****** (**** ****** **), the dealership I purchased the car from. After several appointments, they informed me on 7/25/2022, that they discovered that the initial repair of the rear axle beam was replaced with one from a previous model ***** and did not fit my vehicle properly as it is too small and had caused damage to other parts on the vehicle and is not currently safe to operate. ****** stated the rear axle beam does need to be restored to correct model year. I relayed HEM all the information ****** provided and asked for a solution. HEM encouraged me to proceed with purchasing brakes for a previous model despite it being unsafe and he would use those as he was aware the wrong part was used.
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

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