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ComplaintsforHoods Discount Home Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Made a purchase for some tile and cabinets on 04/23/24. Left the cabinets there took the tile. Went to return the tile since it wasn**;t a good fit. When trying to return the tiles, they were only offering a gift card with store credit. When I questioned this, they told me that it would cost them 5% interest and they don**;t want to take the loss. Yesterday (05/23/254) I went to pick up the remainder of my cabinets but when I arrived they said they didn**;t have any. When I made the purchase, the cabinets were in store, so that means they must have sold the cabinets while I still owned them. I didn**;t need the cabinets anyway so they did refund me for them. I am not happy about the fact they sold what I already purchased, to be clear. The tiles were worth $414.15Business response
06/06/2024
Customer purchased as-is/final sale material meaning it was not refundable and was printed on her receipt. We made the exception and issued her the gift card. She used the entire balance of the gift card to purchase additional items just a few days later.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.