Business ProfileforMNG Online

I made an online purchase with *** ********** **** *** on August 14, 2023 for $65.39, for 2 items. First off, I received no tracking information. I reached out via email and phone on August 17, 2023 and received no response. I finally received my items on August 21, 2023. Then, upon taking the CBD+CBN flower ($45) out of the shipping package, I noticed that it was in a zip lock bag, the safety seal was broken and the box was damaged. It also looked as though some of the product was missing from the container. (See pictures) This should not have been shipped to ANYONE. I take that as an insult to my intelligence. I attempted to reach out via the website chat and as usual, I was given the option of leaving my name, order number and contact information in the chat and someone would get back to me. It also had the option to email the customer service department. I did both of these previously when attempting to get my tracking information and received no response. I called again on 8/21/23 and finally spoke to a live person named *****. She apologized for the bad packaging and shipping. She also stated that she didn't know why an open item would be shipped. She informed me that I would be shipped a new CBD+CBN flower as a replacement. She was going to email the shipping manager and ensure that my new package would go out. ***** stated that she would make sure that my new package was shipped out the following day since it was after 4pm. She said she would personally email me my tracking information. It has been over 48 hours and I haven't heard from anyone. I attempted to call the number back that I spoke to ***** through and now it go to a voicemail to leave a message. How convenient that no one answers. At this point, I want a refund due to the runaround I'm getting for their horrible shipping process and bad customer service. I will only take a replacement item if I can pick it up from a location and it is not shipped. It seems the shipping is of low quality.