ComplaintsforOak Grove Memorial Mausoleum

• Initial Complaint

  07/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have two boys there. There are new owners. I never had problems with the previous owners, but now there are damaged headstones. They just run over them with the lawn mower. I went into the office and started to talk to them about the damage a woman came to the back of the counter and said, "All you black people do is just complain, white people don't complain. I told her I bought my boy's headstones, no one gave me those headstones. She said "*****, you just take your boys on out of here. I said "*****, that is exactly what I am going to do. She stood up and started to leap out at me, the other two ladies held her back and told me to get out of the office.

  Business response

  08/10/2022

  She comes to the cemetery all the time and she curses out our groundsmen.  One day I was taking a client to their plot and she was very disrespectful to me.  I took her to the office and she was belligerent and wouldn't stop cursing.  We told her we were trying to handle the situation.  She told me we didn't take care of the property.  She said the vase was broke.  I told her many people come out and do things and we don't know about it.  I told her I would take the vase to see if we could fix it.  I asked her which son it was and she wouldn't provide the information.  I got the vase from her and I asked her to leave because of her language.  The vase was not broken, it was just the chain that was disconnected.  We reconnected the chain.  We wouldn't intentionally touch the vase.  She told me to call the police on her.  She finally left.  I told her if she didn't like the cemetery, she could move her sons.  She tried to fight me.  I told her to leave.  Another employee walked her out.  She then threatened us.  She called back the next day and threatened us.  She also has her daughter call and threaten us as well.  Her first son was here before we took over the cemetery.  She brought her other son over last year.  We don't have an issue helping her out, but we would like to be respected as well.  No one should have to take that treatment. 

  Customer response

  08/16/2022

  Complaint: ********
  
  I am rejecting this response because:Complaint: ********
  
  I am rejecting this response because: This whole statement from the company is completely false. They would never pass a lie detector test. There is only one grounds man that I have ever spoken with. He is a family member and he told me that he fixed the vase about 2 years ago. I showed it to him at the grave site. I didnt go to the office when i visited again because he had unbent the metal edging. I asked him why the grass is never cut on the flat headstone sides and always cut where the headstones stand up. said that he tries to keep up but they never have enough grounds men to keep up but he always approaches me and say that he coming to my son side next and never do. I have never cussed out a groundsmen when i go to visit my sons graves. He always approached me when he seen me.  The third time that i went to grave and had to go to office about vase being broken I was met by a pregnant woman. I said that my son vase was broken and she said that I would meet you back down at the grave and she drove down in a gold cadillac. We talked at the grave and the lady said that we would take care of it, I left no cussing no argueing and peaceful.  I have asked if i could purchase a stand up headstone due to vase being broken on several occasions and was told no becuase the side that my son is on is only for flat headstones. On July 13,2022 when i went to the cemetary the lady who walked in office from outside I have never seen her before or talked with her That was my first time ever seeing her didnt know who she was when she was standing outside I alwasy dealt with the woman that was pregnant who had her baby, SHe came in from outside and said all you BLACK people do is complain, My response was I have a right to complain when i have paid for something and it is always damaged when i visit and his headstone was not given to me i purchased it. She responded with ***** then move your boys and my response then was ***** thats what im going to do. This lady is the one that launched at me as if she was gonna hit me and the ladies that was sitting down jumped up and grabbed her blocked her and stood in her way. The younger lady started yelling at me telling me to get and out and just leave. I told them to let her go because she trying to fight me and i hadn't done anything wrong and to call the police, At this point I went ahead and left. My daughter never called the cemetary office and threatened anyone nor had she talked to anyone at the cemetary office. My daughter reached out to the funeral home itself and advised him what was going on he had known nothing about the situation at hand he said that he would check into it and call back he called my daughter back with his response and she advised him that I had nothing to say because the lady at the office was adiment about me removing my boys from the cemetary. His mind was made up on what his family and workers told him so i felt no need to speak with him on the situation. I didnt have the strength or energy to hear what he had to say.Why would I not answer to which son headstone was broken, I have 2 boys there and only one son that has been there 24 years has a headstone my other son just past away last year, THat is a lie on that response. I havent put a headstone down because of the issue that I am having with the first headstone. If they would cut the grass on the regular it wouldnt be a issue the grass is 4-6 inches high. Other headstones that have vases were damaged throught out the cemetary and i was picking them up and placing them on the graves. They only appear to cut the grass on the graves that is soon as you enter the cemetary but as you go in they dont cut that grass.before the lady walked in from outside there was a regular conversation and no argueing or misunderstanding going on. I visited a new cemetary on where i want to move my boys and he made me aware that he has gotten several families to move their family members from Oak Grove to his cemetary cause of the upkeep of the premises. These are caucasian people. ******* * ****** ******* is known for the disrespect to families and how they approach and talk to people. My first   was buried there in June 1999 white owned and great upkeep and never had any issues no broken vases no bent metal. My second son been there 1 year and now when I go nothing but heartbreak and tears and to know that i have to disturb my boys resting place is tremendously painful cause of the lack of care of others I use to go and sit at my boys gravesite and sit but now my visits are a night mare I hate to go to the cemetary because i dont know if I will be attacke. I wont even go to the cemetary without a family member I will not go to Oak Grove alone and that is not fair to me. The have made up all the lies and I will fight this to the end until I am able to get my boys out of there  
   Sincerely,
  
  
  
  
  
  Sincerely,
  
  ********* *****

  Business response

  08/18/2022

  We have explained to the consumer on multiple occasions that our grounds crew are scheduled for all sections equally and that those schedules are sometimes altered by weather conditions. We value all our families and will go above and beyond to care for their loved ones graves, however, weather, ground settlement, and visitors are all three things we can not control. Our grounds are well maintained to the best of our ability. If the consumer would like to speak to us regarding any concerns she has we will be more than happy to speak to her on a professional level. If at any time a consumer is disrespectful, threatening, or aggressive, we do have the right to ask them to leave immediately.  We are sorry that the consumer is not happy with our office and will assist her in anyway we can including moving her sons to a cemetery of her choice, but the cost will be the consumers responsibility, our company will not offer any monetary refunds.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My mother was buried at oak grove cemetery on 1/8/2022, and it has been nothing but a nightmare and I want my mother removed from this cemetery. We have visited my mother two times and on the second time the area was extremely upkept, and dirt was all over the headstone, trash everywhere, a worker dirty glove , other loved ones items thrown everywhere. On 1/24 me and my father met with a ******, whom we believed was the manager. I began to ask the woman questions about the previous legal lawsuit pertaining to oak grove and how the upkeep was still ongoing, the woman was short and dismissive and immediately said that wasn?t them in which oak grove is the cemetery that had a previous lawsuit, I informed her I was concerned due to the same issues that happened and I am seeing now and I have evidence of pictures. I began to show her pictures from my phone and again she was short and rude and said I can?t see them, so my father said he would move so I can get closer, I began to show her each picture of trash and my mothers grave that had dirt bull dozed over her name plate and her flowers we got her, it?s like she has been buried in a junk yard literally. The woman rudely ask when was my mother buried and I said 1/8/2022 and she said you know the ground has to settle and the ground is difficult with it being frozen, well I asked what about other people loved ones back there, it?s been years they are back there I saw and it doesn?t look nice as well, just to show the comparison and she cut me off and said no it didn?t. I said ma?am it does and also your receptionist informed us that it is an economic area so does that mean the upkeep doesn?t happen in that area and she said no, it meant that my mother burial didn?t require a retainer and was a low income area compared to the rest of the graveyard. I then stated ok so ma?am so it just sounds like to me you all don?t really keep up in that area and it is due to being low income, economic has been stated here multiple times,

  Business response

  02/10/2022

  ****** is the daughter, not the next of kin.  We did let her know that we would work with him, because she was very combative.  We did clean up on the gravesite and he is happy, hw will not be moving his wife. 

  Customer response

  02/10/2022

  Complaint: ********
  
  I am rejecting this response because:
  Per oak hill documents signed by ******* * ******, I am listed as owner  on document of burial plot, as I am daughter and next kin legally is defined as the deceased children have rights per law, also me and ***** **** himself make decisions together also ***** **** states he is not fine with anything, nor has this manager nor owner reached out to us ,specifically me because funeral home had me sign ownership to oak grove burial plot, this establishment is showing carelessness, unprofessional and incompetent behavior.
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  01/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I wrote a personal check for $4458.20 for a marker for my son's grave. This was a full payment. I wrote the check back in May. I have called numerous times, speaking to the people in the office and I can't get a straight answer: I don't know if the marker has been made, where it is. The persona there won't give me any information. They placed the order! All I know is that I paid for it in full and now more than 6 months later, there is still no marker on my son's grave.

  Business response

  02/10/2022

  The manufacturer states that the marker is in production and could be delivered at any time. Marker company has been behind due to covid-19 complications. 

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