Business ProfileforHelen's Clock Company

I took a Royal Mariner ships clock to this business on February 19, 2020. I still have the claim ticket. I needed it repaired. The clock was my grandfather's and father's. It is approximately 70 years old. Shortly after the clock was left with the owner, Covid hit and **************** went into lock down. As a ****** care worker I was involved in Covid response and was working 7 days a week through March of the following year. Given the pandemic I did not follow up with the clock shop other than several attempts to call the business to determine the status of the clock. The business phone for the clock shop either has a full in box when you call, or when it doesn't, your messages are not returned. I left messages when I was able to and to date have never recieved a call back. After Covid lockdowns were reversed and things improved - I began making trips out to the shop to try to have a conversation with the owner. Every time I would go I would either arrive when it was closed or arrive and find it closed during business hours. Finally on April 11, 2023 I called and the owner answered. When I enquired about my clock - giving him the claim ticket number- he said that he didn't know where the clock was. He said he had been ill and in the hospital. He told me he would look for it and call me. He didn't. I went out on October 13,2023 and his shop was open. When I enquired about the clock and showed him the claim ticket - he said it was at his house. He took my number and said he would look for it and call. He never called. I went by this afternoon October 27, 2023, and he was closed during his open business hours. I simply want my clock back.