![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforYelena's Alterations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Finally on 5/12/20, after 2 full weeks at Yelena's Tailoring in Richmond Heights, Mo went to pick up simple button sews on 4 shorts. Had prepaid $24.00. Not only were they not done, she kept (stole) 2 pairs. Woman has definite mental problems and needs Psychiatric care. People should be wary of her and take pics of all merchandise taken there and receipts, Needs to be investigated,Business response
05/23/2022
Mr. ******** brought in two pair of pants to have two buttons sewn on each. I charged $6.00 per button. Four buttons times six for $24. Please see the photographs attached to see Mr. ********** ticket. The 1) and 2) indicate that two pairs of pants were brought in. The price itself should allow you to see that it was not four pair. The work was to be done by May 12. I told him at that time I was very busy and would have to finish prior orders before his. It has been difficult to find help.
Mr. ******** came in twice before the 12th and complained each time with abusive language and foul names that his order was not done early.
He came in on the 12th and I still had not finished his work. I apologized and offered to return his money which I did. I returned his pants to him at that time. He claimed he brought in four pair of pants and accused me of stealing. He called me foul names and said I was “*****” and “******”. His ticket shows that only two pair of pants were brought in.
Later he left a post-it note on the door to my business which said “Check your **** ratings ******.” A photo of that note is in the attached. He has telephoned me three times using aggressive, threatening and abusive language.
If there is anything else you need from me please contact me. Please note that the last name you have, ********, is a former married name. My last name is *********. Also I will be out of town 5/26 to 6/7 and will not be able to respond during that time.
****** *********Customer response
05/23/2022
Complaint: ********
I am rejecting this response because:The respondents claim is totally false.
As I indicated in my complaint, I took in four shorts (not pants). ******** returned two and kept two. In the response you see she first ssaid I brought two and then say refunded four. It's very evident this person has a problem with truthfulness that cost me the replacement of two shorts plus additional repairs.
I'm sure I will not be the last one to be taken advantage of by this woman,
Sincerely,
*** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.