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ComplaintsforFirst Crack Coffee
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I had started an attempt to receive my Coffee Qualification. After our 1st meeting, due to me being sick and such, it was delayed. But since November 21st, I haven't received an update since.Business response
01/04/2024
First Cracks policy is to respond to all correspondence by the end of the next business day. We execute this religiously. We have great relationships with our customers because of this and the content we deliver.
In Weijuns case we dropped the ball. Weijuns teacher left First Crack on 12/8 and ******* last communication with him from 12/10 went unanswered. We recognize the dissatisfaction and frustration this caused ******.
I am the teacher now responsible for ******'s course and reached out to him today, January 4. In order for us to deliver the remainder of the course, ****** simply needs to respond to my email to schedule a time. I have provided my availability through the end of the month; should a time not suffice, we can look further into the ******************* is our hope that ****** will accept this and schedule a time to finish his course. We look forward to working with *************
Sincerely,
**********
OwnerCustomer response
01/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.