ComplaintsforGipson Your Top Handyman
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mr. ****** work.was unsatisfactory. He glued my toilet to the floor which caused my septic tank to get clogged and I had to raw sewer come up into my home. It ruined my floor that he glued as well. He did not correctly installed the drywall and it has cracked in it. I uploaded pictures has proof.Business response
11/06/2023
The house has a flood issue I did not glue a toilet down and , I did the bathroom and then the house flooded and it messed up the drywall, but I did not glue a toilet. Everything that happened came from water damage.Customer response
11/07/2023
Complaint: ********
I am rejecting this response because:No my house does not have a flood issue. The septic tank was clogged with glue per the septic company that came out to clean the line. I had to pay 375.00 to.have that line cleaned out. The flooring was glued down and when the water came up from the glued toilet it was trapped under the floor and I had to replace the flooring. There was no bolts in the toliet and glued all around the toliey/floor. The top of the drywall and the area were the sink is located was not affected by any water, the contractor just did not mud, tape or sand the drywall it correctly. How was the light switch affected by water? The ceiling of the drywall is crumbling and no water touched that as well.
Sincerely,
****** *******Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Our church (********* ** ** ******) sought out handyman services and hired ****** ******. Mr. ****** provided an estimate listing all the problematic areas that were discussed. The deacons decided to select one high priority concern from the listing to proceed with initially. Mr. ****** agreed with said work, completed the job and was paid in full. The deacons were satisfied and decided to submit another small batch of items for repairs, which Mr. ****** agreed to. The deacons stated that items being installed/ repaired must be of better quality & similar likeness to the items already in the church. Mr. ****** agreed, stating he was going to “take good care of the church” and assured the work would be finished the same day (Sat., Jan 22, 2022) without obstructing Sunday service on the following day. Mr. ****** was paid in full upfront, began work the same day but didn’t complete the job as previously arranged. He stated he would return at 8am on Sun., Jan 23rd to complete the contracted work. Mr. ****** returned Sunday morning, without the proper materials and still didn’t complete the work as agreed. Also, the deacons pointed out their concerns with his workmanship, and how the newly installed items were not the quality they envisioned. Mr. ****** stated he would correct every concern, and finish up the job on Wed., Jan. 26th. Wednesday arrived and Mr. ****** was a no call no show. The deacons called numerous times, left voicemails and texted him for weeks however, to no avail. Still to this day, he has yet to communicate nor professionally complete the work as agreed to in the contract which he was paid in full to do. The church is saddened that Mr. ****** didn’t honor the contract and finish the work as promised. Hopefully, this will reveal the truth about Mr. ******’s inconsistent work and poor business practices. It worries us to think that if he would take advantage of a church, then he probably wouldn’t hesitate to do the same to someone else.Business response
03/17/2022
The owner gave prior approval before the toilets were put in. They can't be returned.Customer response
03/21/2022
Complaint: ********
I am rejecting this response because:Mr. ****** was made clearly aware by the Deacons that the items installed were unsatisfactory and incomplete. Additionally, he agreed to correct the complaints and stated he has access to get the exact items to replace what was improperly installed. Yet he never completed the job, was paid in full prior to and now is still not taking responsibility for his actions. It's disheartening that we had to contact BBB just to receive any correspondence from Mr. ******. We pray that no one else is taken advantage of.
Sincerely,
****** ***** **
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.