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Complaintsfor7-Eleven
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Complaint Details
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Initial Complaint
04/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is the second time I have been there to get gas, paid in store and my money is not paid to the pump because it times out. It never on the pump and never returned to my card.Business response
05/03/2023
At our gas station when a customer prepays with a credit card or debit card they have two minutes to start the pump and if they do not start that pump within two minutes that money gets refunded back to the customer's card. Now in the five years I have been here there has not been a single case that the money does not get refunded back to the customer, If something like that was to happen one the transaction can bed disputed with bank or they can come to me and show me a statement and I will happily refund the money back to the customer and none of this has happened. If the customer would like to dispute this with the bank they should do so, or if they would like to come and talk to me I will be happy to resolve this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.