ComplaintsforWeissman
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order # ********** I ordered leotard ML12317 ML12317-0235998 Metallic Vines Tank Leotard Red size 6 years for my 5 year old child and the leotard is around three sizes smaller and looks like for three year old child. My 5 year old daughter simply cannot put it on though she is very thin and short. This was a final sale, but I think that the item is defective because it is much more smaller than it should be according to the age.I asked the customer service to return the item without paying for shipment and they said no. They shipped the same item for unknown reason and stopped responding to the emails. I called by the phone and the angry customer service representative started to interrogate me and ask the body measurements of my child to check if I ordered the correct size. She was so rude that I asked to escalate to the manager. She didn't do it and after putting me on hold told me that I will receive a refund. The refund did not came. Instead they sent me the same label for which I should pay a shipping fee and they also shipped me the same leotard which my child cannot wear because it is around three sizes smaller. I don't understand the sense of such customer service, why should I waste time for returning leotard which they sent me without any reason. Please refund me the money spent for defective item. I shouldn't pay for shipping fee as the item is defective. Thank you.Business response
02/19/2024
I agree the customer should have been refunded and I have confirmed the credit has been processed for $14.99. With today being Presidents Day it may take an extra day or two to appear on her statement but we have confirmation it has successfully been communicated to her credit card company.
I am very disappointed that my team did not provide her with the service she deserved. I fully intend to locate the calls so I can listen to them and coach each employee accordingly.
If there are any questions I can be reached at ******************************************************************************** or *********************.
*************************
Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Thank you,BBB team.Thank you, ****.
With kind regards,
Asel PodolskaiaInitial Complaint
05/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 5/23/23 I ordered 3 tops for my daughter. The sizing recommendations that were provided by the company on their website I used when ordering. When I received the items they were to small and I based my order on the sizing provided by the company. 2 of the tops were discounted and 1 was not. They are saying the discounted tops cannot be returned or exchanged even though the sizing is not accurate and they are basically taking money for product that will not fit individuals based on the sizing that they provide on their website. This is very deceiving and in my eyes fraudulent because they are sending out product that does not fit. Order number **********Business response
05/15/2023
I will have someone on the team reach out to the customer to let her know we will accept her exchange. The CSR should have allowed the return if we still had merchandise in stock, which we do, so this shouldn't have escalated
Thanks,
**** ***************
Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $535 to buy leotards from ********* ********** owned by Weissman. All of the leotards received, have the material either with holes in it or what should have been a material that has a shine built into. It, was just sprayed with something enrolled in glitter. As you can see in the attached photos, after one wearing, the material was just falling apart, the shine on it, was literally glitter falling all over the place. As someone who's coached gymnastics for over 10 years, I've never seen something like this before. It's been over 3 weeks of me trying to get a resolution, trying to get a refund, trying to talk to someone. They are avoided, and they are delaying things. You only have a certain window of time to return stuff, and that they are purposely trying to wait out this time.Business response
12/22/2022
I can see that a refund was initiated on December 20, 2022 so I assume this is in response to a contact from her and hopefully this resolves her concern.Initial Complaint
08/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 30,2022 My credit card was fraudulently used to buy over $2000 worth of supplies on dancewearsolutions.com. I contacted the company to get the name and shipping address on the order so that the local police could charge the person with credit card fraud and the company is refusing to give up the name and shipping address on the order to me or the police. the company may be involved in the credit card fraud since they are unwilling to reveal the name and shipping address on the order where my credit card was fraudulently used.Business response
08/26/2022
I reached out to Julie on 8/25 at 3:06 pm and had to leave a voice message. I contacted her via email on 8/26/22 and she replied that she had received what was needed. She was unhappy that it took so long so I am looking in to what went awry on our end. The good news is that she has what is needed to move forward. She should be able to dispute the charges with her credit card company, and have them reversed as fraud, without any information from our company but I hope what we provided helps her since she appears to have law enforcement involved.
**** ***************
Initial Complaint
09/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was overcharged for this order. My order total for the order ********** was $113.04 ($141.30 - $28.26 discount). I was charged $47.30 on 9/22 and $74.78 on 9/9 for a total of $122.08. I am owed a refund of $9.04. I have reached out to the business, and they have failed to take responsibility for not recognizing the entire discount on my order. They only recognized a portion of this discount on shipment 1 of 2. See attached email and credit card charges of evidence.Business response
09/29/2021
The customer is not accounting for sales tax. In the copy of the order confirmation there is a line at the bottom labeled "Sales Tax" and to the right is the total amount of goods we will be charging tax on.
I've included a spreadsheet that shows the details of the first delivery and then the second as well. They both have the sales tax reflected and match the charges she received.
If there are any other questions please contact me.
**** ****** ********
Customer response
09/29/2021
Complaint: ********
I am rejecting this response because this does not include all of the information given in the email order confirmation. This is fraud to charge "sales tax" on the back end, rather than the front end. It appears the discount was not honored, please see my original attachments to this complaint.
Sincerely,
****** *********Business response
09/30/2021
I don't know what else to provide. The attached spreadsheet shows her order and the detail of the 2 deliveries that were made.
Delivery #1 is highlighted in orange and all of the items add up to $86.55. Her $17.31 discount was applied and $5.54 in taxes added for a net charge of $74.78 and it matches what she shows she was billed.
Delivery #2 is highlighted in yellow and all of the items add up to $54.75 and her discount of $10.95 was applied. Sales tax was $3.50 which adds up to $47.30 which she shows she was charged.
I can't think of anything else I can provide that will show her that we applied her discount and charged the appropriate sales tax. If the spreadsheet is used as a reference she will see that the merchandise value minus the discount is equal to the $113.04 that we showed on the order confirmation and identified as what amount would be taxed.
****
Customer response
09/30/2021
Complaint: ********
I am rejecting this response because you can't charge sales tax after the price was agreed upon and the order was placed. The sales tax was added once this order was processed, instead of when the order was made and paid for by the customer. This is fraudulent accounting practices. I would know as I'm an auditor.
Sincerely,
****** *********
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.