ComplaintsforPremier Dermatology LLC

• Initial Complaint

  04/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a text message from Premier Dermatology LLC stating that I had a past due balance. I called and to my surprise I have "missed appointment fees". I spoke to *******, the "office manager" who stated that even though I called to reschedule since I didn't speak to anyone or leave a message, she is unable to waive these fees. I said I called multiple times but your were closed. She said " we have weird hours" and that I should have left a message. She stated that since I have had one fee waived last year they cannot waive the fee ever again. I told ******* to cancel my package and refund the 3 remaining treatments and I will not do business with them anymore. She said there is no refund. I paid $900 for 6 treatments, attending 3 of them.

  Business response

  05/10/2022

  We have already resolved this dispute with the patient. 

   

  However, here is our response:

  The patient was contacted because he had a past due balance resulting from an office visit on 12/21/21. **** was sent three statements in an attempt to collect this balance.  He had an additional balance due because he did not keep several appointments.  Our office sends a reminder call/text to patients two days before a scheduled appointment.  We have a 24 hour cancellation policy (his signed form is attached).  The patient claims that he called after hours but he chose not to leave a message to cancel his appointment because "He does not do messages".  I never said that "we have weird hours".  The office closes at 12:00 on Wednesday and 12:30 on Friday.  Those hours are posted on our website.  The patient was told that we offer a one time courtesy "no show" appointment and that we would not waive any further fees.  He then requested a refund on his remaining package.  He had purchased a package of 6 treatments and had received 4 (not 3 as he claimed).  I informed the patient that our policy was to re-price the treatments to their individual price since they are no longer eligible for a package discount.  I informed the patient that the credit would be applied to his past due balance and that there would still be a remaining balance. 

  The owner of the practice has decided to write off that remaining balance to settle this dispute. 

   

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