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Complaint Details
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Initial Complaint
07/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Original transaction date: 7.14.22 Return date: 7.19.22 Amount charged: $100.64 (receipt says $75.64 for the item we actually bought)We bought an occupancy sensor from this company. We walked right in on 7.14, asked for what we needed, they had it in stock and sold it to us. Said it was $75 and paid via debit card with my pin. The charge that posted was $100.64 that day. A couple days later, it changed to $75.64. This was not a variable transaction so the extra $25 charge was neither explained to us, posted anywhere at the time or justified. We didn't end up using it so we brought it back today for a refund. All in original packaging and brand new condition. We were told at the counter that we had to pay a 35% restocking fee on this sensor that they had in stock when we were a walk in customer. The only thing we saw posted anywhere about a restocking fee is on C.O.D. orders and our order definitely was not a COD order. They refunded us $49.17 which means they kept $26.47 of our money. We brought this up in person and they kept pushing it and refused to give us all of our money back. Sales Order #********* Older man at the counter with glasses.Business response
07/25/2022
Customer was contacted and notified of the restocking policy. Since it was their first purchase, it was explain that if they would return, we would be willing to credit the restocking fee for this transaction. However, this was a COD order and our policy is to charge for restocking.
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Contact Information
34 N Meramec Ave
Saint Louis, MO 63105-3941
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.