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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A small wall heater in one of my bathrooms quit working. in Nov. called the company that had originally installed it and got an appointment for Dec. 5, 2022. The tech, took the heater off the wall and determined that the fan was not working. He wrote on his bill that he was ordering a new fan. He said I would be notified when the part came in. I paid him $122. On Dec. 18 a different tech came out with a new heater. He removed the old heater and was unable to fit the new heater into the same space. It was too large. I guess the area was not measured by the first man because he was only putting in a new fan. The heater is on a ceramic tiled wall. The tech said the tile would be damaged if he enlarged the opening. I suggested that he take an identical heater out of the laundry room and put it in the bathroom. The heater in the laundry room was behind a large chest and was like new because it was never used. He made the switch and it worked perfectly. He said he would put the newly ordered heater in the laundry room. He cut the drywall and installed the new heater. He mentioned that he had installed it upside down so the knob would be on the bottom like the other heater. I told him that it would be behind a large chest and never used so it didn't matter. I was billed $443. After he left I noticed a red light was on inside of the heater and that it was running. I turned the knob to turn it off and the knob fell off in my hand. I had to turn off the breaker to turn off the heater. I then read that the red light meant that the heater was overheating and could cause a fire if it was not immediately turned off at the breaker. Fortunately, I had not pushed the large chest in front of it or my house could have had a fire. I looked at the knob and it had been snapped off inside the heater. I called the company they sent out someone else to look at the broken heater. and take it with him. I have billed another $122. Total bill $687 and I still don't have a new heater!
Business response
02/10/2023
We have spoken with Ms. ******* on the phone. We agreed that our performance was subpar to Reinhold standards. We are returning on Wed 2/15 to install the heater at no additional charge. Reinhold is open to returning previously received payment for work completed to date.Customer response
02/27/2023
This is a follow-up to a previous problem. I wrote another letter to this company outlining my problem. I was trying to get a wall heater installed. It had been a month since they were last at my home, I got a call from a manager in regard to my complaint. He said he was not aware of all the problems that had occurred, starting almost four months ago. He got the heater ordered very quickly and an installer will be out next week. I am so happy to finally have reached the right person that could fix the problem. This is a great company. That is why I contacted them to do this work. I would certainly use them again.Initial Complaint
08/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
7/20/2022 "Installed GFCI for washer at breaker -ran line from panel to new receptacle location in bathroom." I received a verbal quote by the tech who showed up and agter discussing what i wanted. The verbal quote was for $350.00 - $360.00. I agreed to that. I get the invoice today 8/10/2022 invoice # ****** for $624.62. Invoice date: 8/5/22.Business response
09/07/2022
We will call the customer and let them know to short pay the invoice for the amount verbally stated. We offer free estimates in which our estimators are dispatched and provide firm quotes to avoid situations where our electricians provide pricing.Customer response
09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.