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ComplaintsforStroup Electric Co
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Stroup Electric on June 23, 2023. It was to be a full rewiring, but initially I just wanted a new electrical service installed for trades to utilize. I paid $875 down towards the new service. The estimated timeline to complete the job at that time was mid-July, for carpenters to begin the first week of August.After repeated calls to follow up, *** kept saying he would come out "next week," or "later this week," or "tomorrow." They never showed up.On Sept 4, *** ran a temporary outlet for me off the neighbor's power (a vacant building), but the neighbor complained. He removed the power and said he would come out "tomorrow" to install the service. He never showed. I ran out of patience and secured a different contractor on October 3, and notified *** at that time that I was going elsewhere. He said he would mail me my deposit back. I have yet to receive it two months later.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.