ComplaintsforDPI Inc.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought their Bluetooth headphone, and after normal use of about 2 months, the headphone broke when I was trying to wear it. I then discovered it is a common problem reported by other consumers in reviews on the internet due to the poor manufacturing and defective materials, which causes the headphone to break at the same point. I contacted the company several times, including escalating, for a warranty claim, to no avail. They deny it is their responsibility. Later I discovered that this company has a long history of similar practices. Please check the high volume of complaints on: *********************************************************************************************************

  Business response

  05/20/2024

  We are sorry to read that the customer had issues with our customer service department.  The customer service team is accurate that the we do not cover breakage that the customer describes, as stated in our warranty.   However, we can understand that the customer is upset and may not be aware of this policy.  Since they were under warranty when they first reached out, we will have our customer service team reach out for a one time replacement.  Moving forward we will offer this to any customers under warranty.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Currently own an Amped Wireless RE2600M. A breech in the WPA2 protocol was discovered requiring firmware updates to this protocol by manufacturers. Without this firmware update all network equipment is compromised and rendered useless. Amped Wireless did update this firmware for this model of networking equipment. They made the firmware available to anyone who contacted tech support directly and they would send them the file needed. This file was never posted on their site. Only the instructions on how to contact them to receive it. This company as been taken over by Digital Products International Inc (DPI). They mirrored this information and instruction on how to receive this file on their own web site found here. *************************************************************************************************************** The old amped wireless email address does not work so I emailed *************************************** I explained the situation and their reply just pointed me to the same web site that tells you to email them for the file. I explained that the web page said to email for the file. Amped Wireless did create the file that patches this severe flaw but they will not provide it nore reply to any subsequent emails. I told them I would contact the BBB regarding the issue.

  Business response

  04/15/2023

  Hello,

   

  We emailed the customer the requested firmware on 4/6 same day they opened this file. Please note that this beta firmware and release is from 2018.

   

  At this time the customer has received everything they requested in their complaint.

   

  Thank you!
  

  
  

  Customer response

  04/15/2023

  *************** early to seeing their response to the complaint.    I have attached the full email volly with this company.   Their one and only reply you will see just pointed me back to the same page to find the firmware that was never published there.    They did not respond in any form on the 6th as they are saying.   No reply, no file.    If they would send the BBB the file and in turn forward it to me that would be appreciated.    Thanks ****.

  Customer response

  04/15/2023

  I also would like to address some information in their reply.    I did not file the complaint with the BBB the same day as that email.   That email was in fact sent on the 6th but waited until the 14th to file with the BBB in order to give them a chance to reply or send the file.    After it became apparent they no longer wished to to engage I followed through with the complaint.   The firmware update is in fact from 2018 and you might ask why I am asking for this now.    The answer is this device is still being sold all over the internet and appears to still be sold on the Amped Wireless website to this day.   I just checked and it appears that it is.   ****************************************************;  I myself just purchased the device from a different online vender a month ago and was updating the firmware and realized it had the non 2018 version.   Thank you for your time.   ****

  Business response

  04/20/2023

  Hello,

  We are working on resending you the message.  Possibly check your spam / junk.  It would have been received on 4/6 or 4/7.

  BBB doesn't allow the file type - .img for uploads.

  Thank you!
  

  Customer response

  04/21/2023

  Complaint: 19938905
  
  I am rejecting this response because:
  
  There are no emails or files in my junk mail or trash folders.    Upload the file to any online file share and I will retrieve it.    Better yet, post it on the web site for anyone else with this issue.   You have the previous firmware online, why not include this one.
  
  Sincerely,
  
  ***************

  Business response

  04/24/2023

  Hello,
  

  As mentioned due to the file type of the firmware we are unable to upload it to the BBB portal.  We have added it to a dropbox folder here that you can access: ********************************************************************************

  Some product you will see reboot page and some products dont. To determine repeater is rebooting or not, please look at the LED behavior during your firmware upgrade. If web page is loaded correctly after firmware is updated, it means firmware is working properly.

  
  AMPED WIRELESS **** FIRMWARE DISCLAIMER
  Beta firmware released by Amped Wireless is not yet fully tested and is used to gather feedback before regular release. This enables customers to be involved with the development process and for any necessary changes to be made prior to the regular release schedule.
  
  AMPED WIRELESS **** FIRMWARE AGREEMENT
  BY DOWNLOADING OR USING THE **** FIRMWARE, YOU AGREE TO THE ***** OF THIS SYSTEM SOFTWARE **** AGREEMENT (Agreement). If you do not agree to the terms of this Agreement, do not download or use the beta firmware.
  This Agreement is between Amped Wireless and you. You must be 18 years or older and have an Amped Wireless product.
  NOTE:YOU ARE ACCEPTING THIS AGREEMENT ON YOUR BEHALF AND ON BEHALF OF OTHER PEOPLE WHO ACCESS OR USE: (I) YOUR AMPED WIRELESS PRODUCT FOR WHICH THE **** FIRMWARE WAS DESIGNED. (II) YOU ARE RESPONSIBLE FOR OTHER PEOPLE'S USE OF THIS AMPED WIRELESS PRODUCT AND FOR THEIR COMPLIANCE WITH THIS AGREEMENT'S *****.
  1. Beta Firmware. Amped Wireless *** provide you with beta software,documentation and access to the beta test program (collectively, Beta Firmware).  Beta Firmware participation is subject to this Agreement. Amped Wireless *** terminate this Beta Firmware at any time without cause or advance notice to you. You are responsible for any loss or damage to your Beta Firmware or to Amped Wireless intellectual property rights in it,including loss or damage resulting from the disclosure of the Beta Firmware.  You will immediately notify Amped Wireless if you become aware that the Beta Firmware provided to you is distributed or transferred to a third party, and you must use your best efforts to help recover the Beta Firmware and to prevent any further loss of disclosure.
  2. License. When you install the Beta Firmware, Amped Wireless grants to you a limited, revocable, non-exclusive license to use the Beta Firmware for personal use on your Amped Wireless products for which the Beta Firmware was designed.  Amped Wireless reserves all rights in the Beta Firmware not explicitly granted to you in this license, including rights to all intellectual property contained in the Beta Firmware.  This license does not include the right to, and you agree not to (a) rent, lease or sublicense the Beta Firmware or make it available on a network to other users; (b) modify, adapt,translate, reverse engineer, decompile or disassemble the Beta Firmware; (c)create derivative works from the Beta Firmware; or (d) copy, publicly perform or broadcast the Beta Firmware in an unauthorized manner.
  3. Your Information. Any information you provide to us will be protected under our privacy policy which can be found here:  ****************************************************
  4. Confidential Nature of the Beta Firmware. You acknowledge that:
  
  (a) The Beta Firmware and any information regarding your use of the Beta Firmware, whether shared with Amped Wireless or not, is Amped Wirelessconfidential information.  You *** use the Beta Firmware only in your home solely for the purpose of testing the Beta Firmware, and you will not transfer,distribute or disclose any materials, User Material, or any information in connection with the Beta Firmware to any third party, including through a public exhibition or display.  You *** not discuss your experience with the Beta Firmware with third parties or publish or disseminate information about those experiences;
  
  (b) the Beta Firmware is not thoroughly tested and includes pre-release materials that are not intended for public release;
  
  (c) the features provided in the Beta Firmware *** not be available in the final release;
  (d)disclosure of any part of the Beta Firmware, User Material or your experiences using the Beta Firmware to any third party, including any trade or consumer press, news agency or any competitor of Amped Wireless, will cause significant and irreparable harm to Amped Wireless, the extent of which *** be difficult to ascertain.  Accordingly, Amped Wireless is entitled to injunctive relief as well as all other legal remedies that *** be available if you breach this Agreement.
  

  5. Updates and Online Server Support.  This Agreement applies to Beta Firmware updates, including all downloadable content for the Beta Firmware.  AMPED WIRELESS ***, by automatic update or otherwise, modify the Beta Firmware at any time for any reason.  If the Beta Firmware uses online servers, AMPED WIRELESS makes no commitment to make those servers available at any or all times.
  6. Internet Connection.  Some Beta Firmware features *** require an internet connection, which you must provide at your expense.  You are responsible for all costs and fees charged by your internet service provider related to the download and use of the Beta Firmware.
  7. DISCLAIMER/LIABILITY LIMITATIONS. THE **** FIRMWARE AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND, TO THE MAXIMUM EXTENT ALLOWABLE UNDER LAW, AMPED WIRELESS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING SENTENCE, AMPED WIRELESS DOES NOT WARRANT THAT OPERATION OF THE **** FIRMWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE **** FIRMWARE WILL BE COMPATIBLE WITH ANY OTHER PRODUCT OTHER THAN DESIGNATED AMPED WIRELESS PRODUCT MODEL.  AMPED WIRELESS MAY IN DISCRETION, DISCONTINUE SUPPORTING THE **** FIRMWARE AT ANY TIME, AND FIRMWARE HAS NO LIABILITY FOR DISCONTINUANCE.FIRMWARE WILL NOT BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE,LOST PROFITS, COST OF SUBSTITUTE GOODS, LOSS OF DATA OR ANY OTHER FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE **** FIRMWARE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, WHETHER OR NOT AMPED WIRELESS HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. IN NO EVENT WILL AMPED WIRELESS TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED $10. SOME JURISDICTIONS DO NOT ALLOW FOR CERTAIN LIMITATIONS OF LIABILITIES OR WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
  

  8. Questions or Complaints.  You *** submit any questions or complaints to Customer Support.
  

   

   

  Business response

  04/26/2023

  Hello,
  
  As mentioned due to the file type of the firmware we are unable to upload it to the BBB portal.  We have added it to a dropbox folder here that you can access: ********************************************************************************
  Some product you will see reboot page and some products dont. To determine repeater is rebooting or not, please look at the LED behavior during your firmware upgrade. If web page is loaded correctly after firmware is updated, it means firmware is working properly.
  
  AMPED WIRELESS **** FIRMWARE DISCLAIMER
  Beta firmware released by Amped Wireless is not yet fully tested and is used to gather feedback before regular release. This enables customers to be involved with the development process and for any necessary changes to be made prior to the regular release schedule.
  
  AMPED WIRELESS **** FIRMWARE AGREEMENT
  BY DOWNLOADING OR USING THE **** FIRMWARE, YOU AGREE TO THE ***** OF THIS SYSTEM SOFTWARE **** AGREEMENT (Agreement). If you do not agree to the terms of this Agreement, do not download or use the beta firmware.
  This Agreement is between Amped Wireless and you. You must be 18 years or older and have an Amped Wireless product.
  NOTE: YOU ARE ACCEPTING THIS AGREEMENT ON YOUR BEHALF AND ON BEHALF OF OTHER PEOPLE WHO ACCESS OR USE: (I) YOUR AMPED WIRELESS PRODUCT FOR WHICH THE **** FIRMWARE WAS DESIGNED. (II) YOU ARE RESPONSIBLE FOR OTHER PEOPLE'S USE OF THIS AMPED WIRELESS PRODUCT AND FOR THEIR COMPLIANCE WITH THIS AGREEMENT'S *****.
  1. Beta Firmware. Amped Wireless *** provide you with beta software, documentation and access to the beta test program (collectively, Beta Firmware).  Beta Firmware participation is subject to this Agreement.  Amped Wireless *** terminate this Beta Firmware at any time without cause or advance notice to you. You are responsible for any loss or damage to your Beta Firmware or to Amped Wireless intellectual property rights in it, including loss or damage resulting from the disclosure of the Beta Firmware.  You will immediately notify Amped Wireless if you become aware that the Beta Firmware provided to you is distributed or transferred to a third party, and you must use your best efforts to help recover the Beta Firmware and to prevent any further loss of disclosure.
  2. License. When you install the Beta Firmware, Amped Wireless grants to you a limited, revocable, non-exclusive license to use the Beta Firmware for personal use on your Amped Wireless products for which the Beta Firmware was designed.  Amped Wireless reserves all rights in the Beta Firmware not explicitly granted to you in this license, including rights to all intellectual property contained in the Beta Firmware.  This license does not include the right to, and you agree not to (a) rent, lease or sublicense the Beta Firmware or make it available on a network to other users; (b) modify, adapt, translate, reverse engineer, decompile or disassemble the Beta Firmware; (c) create derivative works from the Beta Firmware; or (d) copy, publicly perform or broadcast the Beta Firmware in an unauthorized manner.
  3. Your Information. Any information you provide to us will be protected under our privacy policy which can be found here:  ****************************************************
  4. Confidential Nature of the Beta Firmware. You acknowledge that:
  
  (a) The Beta Firmware and any information regarding your use of the Beta Firmware, whether shared with Amped Wireless or not, is Amped Wireless confidential information.  You *** use the Beta Firmware only in your home solely for the purpose of testing the Beta Firmware, and you will not transfer, distribute or disclose any materials, User Material, or any information in connection with the Beta Firmware to any third party, including through a public exhibition or display.  You *** not discuss your experience with the Beta Firmware with third parties or publish or disseminate information about those experiences;
  
  (b) the Beta Firmware is not thoroughly tested and includes pre-release materials that are not intended for public release;
  
  (c) the features provided in the Beta Firmware *** not be available in the final release;
  (d) disclosure of any part of the Beta Firmware, User Material or your experiences using the Beta Firmware to any third party, including any trade or consumer press, news agency or any competitor of Amped Wireless, will cause significant and irreparable harm to Amped Wireless, the extent of which *** be difficult to ascertain.  Accordingly, Amped Wireless is entitled to injunctive relief as well as all other legal remedies that *** be available if you breach this Agreement.
  
  5. Updates and Online Server Support.  This Agreement applies to Beta Firmware updates, including all downloadable content for the Beta Firmware.  AMPED WIRELESS ***, by automatic update or otherwise, modify the Beta Firmware at any time for any reason.  If the Beta Firmware uses online servers, AMPED WIRELESS makes no commitment to make those servers available at any or all times.
  6. Internet Connection.  Some Beta Firmware features *** require an internet connection, which you must provide at your expense.  You are responsible for all costs and fees charged by your internet service provider related to the download and use of the Beta Firmware.
  7. DISCLAIMER/LIABILITY LIMITATIONS. THE **** FIRMWARE AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND, TO THE MAXIMUM EXTENT ALLOWABLE UNDER LAW, AMPED WIRELESS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING SENTENCE, AMPED WIRELESS DOES NOT WARRANT THAT OPERATION OF THE **** FIRMWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE **** FIRMWARE WILL BE COMPATIBLE WITH ANY OTHER PRODUCT OTHER THAN DESIGNATED AMPED WIRELESS PRODUCT MODEL.  AMPED WIRELESS MAY IN DISCRETION, DISCONTINUE SUPPORTING THE **** FIRMWARE AT ANY TIME, AND FIRMWARE HAS NO LIABILITY FOR DISCONTINUANCE. FIRMWARE WILL NOT BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS, LOSS OF DATA OR ANY OTHER FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE **** FIRMWARE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, WHETHER OR NOT AMPED WIRELESS HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. IN NO EVENT WILL AMPED WIRELESS TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED $10. SOME JURISDICTIONS DO NOT ALLOW FOR CERTAIN LIMITATIONS OF LIABILITIES OR WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
  
  8. Questions or Complaints.  You *** submit any questions or complaints to Customer Support.

  Customer response

  04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased an alarm clock on the 16th of Sept. Received the alarm clock on the 20th. The alarm notification sound is very quite, I can not hear it when I am asleep. I called the phone number on the package slip for return and they said they don’t do returns/refunds or exchanges. I asked why the packing slip has this phone number and instructions on returns and why it says that items may be returned within 30 days if all accessories are returned with product. They just said they don’t do returns and refused to allow me to speak to a manager.

  Business response

  09/22/2022

  Good morning,

   

  We apologize that the customer was misinformed twice about our return policy.  They are allowed to return an item purchase from our websites for a refund if within 30 days of purchase.  We will be sending a shipping label to have the product returned to us, once returned we should be able to provide a refund.I am guessing the agents were operating under the assumption that the product was not purchased directly from our websites? We are looking into this and ensuring our agents provide accurate information moving forward.
  

   

  Thank you
  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I telephoned the company, I spoke with **** **** (hope **** **** is his real name!) about my DVD player malfunctioning. Two days later I called and spoke with **** again but because I was turned off by the DVD player not working right. I was abrupt and rather flippant with ****. I did apologize for being abrupt and shouting too. He didn't really accept my apology. He said, "No, I'm sorry" sarcastically. He said for me to get an email, which I gave my brother's email, but no reply. Incidentally when I called back to give the lady "agent" there my brother's email so that they could send him the information to mail back the DVD player, they never emailed him back with that information! So, I called the very next day to check as to why my brother didn't receive an email. I was given the "cold shoulder" and I received gibberish from the lady agent! **** must've told them (her) to behave

  Business response

  03/02/2022

  Hi *****, we apologize about the inconvenience. We believe the shipping label went to the spam folder in your brother's email so he didn't have access to it. Anyhow, we managed to ship a return label to the address you provided. Please, allow 3-5 business days for the label to arrive. Once you ship and we receive the unit, we will inspect it and ship you a new replacement. 

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a soundbar manufactured by dpi and it was not working. I purchased additional cords and it still did not work. I called and spent over an hour troubleshooting with a representative. It still did not work. She told me to contact my tv provider which I did to no avail. I called back and spent over an hour, again going over the same troubleshooting to no avail. I asked for a supervisor to call me back as now no one has helped and I have spent more money on the cords to no avail. I was told a supervisor would call me back within 24. That did not happen. I then called to inquire why I have not got a call back and spoke to ****. She again assured me a supervisor would call back within 24 hours. Again that did not happen. I called back and spoke to **** again. She said she didn’t know why I didn’t get a call back but assured me again I would get a call back within 24 hours. After 48 hours I didn’t get a call back. I called back and spoke to **** again. She again assured me I would get a call back within 24 hours. I begged her to follow up to make sure that happened. She said she would. It’s now been 72 hours and no call back again. I am tired of being lied to and my frustration level is high. I demand for them to make the situation correct!

  Business response

  12/03/2021

  • The customer first contacted us on 24th Nov regarding the Optical Cable compatibility with their TV. The agents tried assisting and suggested contacting TV support for sound settings on the TV.
  • The second time customer called back on 25th Nov and spoke claiming that the issue still persists. The customer also, placed an order online to get an RCA cable and instead got the Optical Cable as a mistake on his end.
  • On 25th Nov, the customer requested refund for the cable ordered.
  

  A resolution is made by contacting the customer and checking compatibility of the sound bar optical cable connectivity with Ruko and TV. 

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an Ilive alexa enabled digital alarm clock and it stopped working for no reason, I called the customer service department listed in the user manual. The customer service representatives do not seem to understand how the product works at all and when the customer asks to be connected to a person that has knowledge of the product or a supervisor or the corporate office the representatives just hang up on the customer. If the customer asks for replacement or repair options the customer service representatives either hang up on the customer or they state that the warranty expires in two weeks or 30 days.

  Business response

  10/27/2021

  We apologize about the experience you had with one of our customer support representatives. We highly appreciate your feedback and assure to work on fixing the cause of the issue. You will receive a call and an email to follow-up regarding the product you're needing help with.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩