Customer ReviewsforEaster Fence Co

Hired this company to install a driveway gate. I paid half up front and waited almost three months for them to begin the project. Once they started the projected they have complications with having the proper materials to complete the project. They kept showing up to the project and leaving due to not having the correct materials to complete the project. A three day job took almost 8 months to complete and they over drafted my account and tried to justify the overdraft by claiming it was owed for interest. There is a real communication disconnect between the installers and the office managers. This company will take your funds up front and start your project later and work on your project part time while they work on other projects at the same time. Be cautious when using this company make sure you everything is in writing and payment arrangements are clearly established on paper.

We received a contract for this job on February 8, 2024. We started the work on May 9th and completed it on May 11th. We have pictures of a beautiful job with nice custom work across a curb separating the customer's sidewalk and driveway. The customer complained that he did not like the standard latch that came with the fence. We offered a free upgrade to a double-locking latch, but unfortunately the latch would not work on this application due to lack of space. We offered several other latch alternatives. Twice we scheduled an appointment and the customer stood us up. For four (4) months he did not pay the balance due or respond to voicemail messages. Finally, after we informed him that we were going to turn the case over to our attorney, he agreed to pay in full. We offered to waive the interest if he paid in full by December 12th. Note that this was 7 months after we completed the job. He failed to meet the payment date and the interest charges therefore remained. He does make a good recommendation when saying, make sure everything is in writing and payment arrangements are clearly established on paper. We are a sixty-seven (67) year old, well-established company with a great reputation. Of course we have contracts. Everything is in writing and payment arrangements are clear. This customer apparently just thought he should not have to honor his commitment even though he received a great product and great workmanship. In fact, please check ******** Casenet. I counted thirty (30) cases that this gentleman is or has been involved in. This is ******** only and his mailing address is in ********. He is no stranger to losing cases, but I suspect gets enough out of court settlements to consider lawsuits a good side gig. We are one of the cases on Casenet. It is Case Number 24SL-SC00089-01. He had taken us to small claims court and his case was thrown out. The judge actually threatened him with contempt of court and jail time. Review sites like the BBB or great tools for the consumer. I wish there was a similar site that companies could use before doing work for individuals.

Easter fencing was contracted to put a pool enclosure around our new inground pool. We are very happy with the installation and professionalism of the crew. We would highly recommend them for your fencing needs

Thank you for taking the time to write a review. However, as much as I appreciate a 5-star review, I must admit that I think you reviewed the wrong company. We are Easter Fence, Deck and Renovations in *********, **. We've been in business since **** and we are recognized as the premier fence, deck and sunroom builder in the ********* area. Judging by your zip code I believe you worked with an unrelated company in the ************** area. I'm very glad to learn that a company out East bearing a similar name also does great work. Please revisit the BBB website and leave them a nice review.

We, a HOA, did a competition to fix multiple locations our 20 year old white vinyl fence. The Easter attention to detail and price were fantastic and their price was far cheaper than their competition and our prior contractor. Although it took a few months for the repairs, it was still quicker than our prior contractor.A prior fence company had replaced posts higher than adjacent posts plus some lean a little. Easter repaired 12 different locations. All the posts were the same height as adjacent posts plus didn't lean. I know where all the repairs were completed. However, I could not distinguish between the old and repaired sections, except where ********, which didn't need replacing, still had a small smudge from the dirty snow where it had been laying.

Thank you for writing the review. I was not surprised to read that we did great work on a timely basis. That is the norm. I must admit that I was a bit surprised to learn that we were "far cheaper". We pride ourselves in providing the best product, service and workmanship at a fair and very competitive price. But "far cheaper" normally is not the case. However, it make sense on a job like this. Most of our competitors don't like doing repairs and raise prices considerably when bidding one. Then when you throw in additional complications, such as 12 different locations, their prices become "far higher". We, on the other hand, plod along doing the right thing, treating people fairly and doing great work. The tough jobs or difficult scenarios don't scare us away. After 67 years in business, we are capable and willing to handle about any challenge. Thank you for your confidence in the Easter team. It was an honor working with you. Please remember us for future projects such as a new fence, deck, sunroom or concrete work.

We had Easter install our aluminum fence. We found them to be competitively priced and showed up to install it on the day promised. The crew was professional and did a great job.

We appreciate the review. Your review could be summarized as "A great job at a fair price." That's always our goal and always our result. Admittedly there are times that something may go wrong, but we quickly make it right. We look forward to working with you on future projects such as a new deck, sunroom or concrete work - for all of which you'd be able to say "A great job at a fair price."

Easter Fence Co made the process of building a new deck extremely easy. We just built a new house and this was the first vendor in the whole process that actually finished ahead of their estimated timeline which is impressive in the current economy. The quality of work is excellent and the team was so friendly, both sales and builders. I would recommend Easter to anyone in the market!

Thank you for the review. We enjoyed working with you. I'm glad that we were able to finish your project ahead of the estimated timeline. You have a beautiful new deck that you will enjoy for years to come. You were smart in not having the home builder build the deck. I'm sure you found that with Easter you received a better price, better service, better quality and more options than the home builder could provide. We look for to working with you on future projects such as a new fence, sunroom or concrete work.

I definitely would not hesitate to recommend Easter Fence Co. I am very happy with the work ***** and **** did and they were a delight to work with!!*** was very accommodating as I changed the plan a couple of times before the work started and he had to re-do the estimate. Thanks for a beautiful fence!!!

Thank you for the review and for the shout out to our installers and the salesman. I appreciate that you mentioned our flexibility as you made changes. Our goal is for the customer to be 100% happy with the end product. It is important for the customer to be able to make some changes along the way without being nickeled and dimed for every little thing. It is common in construction that customers ******* real hard for change orders. We, however, do not take advantage of our customers. Charges may apply, but we are always fair. Please remember us for future projects such as a new deck, sunroom or concrete work.

We are very happy with Easter Fence and Deck. Easter Fence came highly recommended by my neighbor for the deck they had completed. They just completed a fence replacement and my wife and I could not be happier with the end product. Even with hot weather they were able to complete the project in about 2 weeks which included demo of existing fence and total rebuild. The crew were extremely friendly and knowledgeable and kept me informed each step along the way. we were very happy at how clean the left the work site each evening. We would recommend them to anyone considering a fence (and deck) replacement and will definitely use them again for any future renovations.

Thank you for writing the review. You have a beautiful new fence that will serve you well for many years. I appreciate that you mentioned that we kept you informed and cleaned up the site each evening. Those little things often go unnoticed or unappreciated but they are part of what we consider essential to ensure a great experience for our customers. We understand that there is much more to being the industry leader than merely the end product. It involves professionalism and courteous communication from the the first contact through job completion. We look forward to working with you on future projects such as a new deck, sunroom or concrete work.

We encountered some issues but all resolved in a timely manner. And to our satisfaction. The two installers **************** did a great job. Both were friendly and accommodating.

Thank you for writing the review. I'm sorry that you were not able to give us 5-stars. Thank you for working with us through the issues. The vast majority of our projects go perfect with no issues. However, from time to time something goes wrong that we must deal with. I tell our team that mistakes and difficulties are actually opportunities for us to shine. Customers frequently don't remember when things go perfect. They do, however, remember how a company responds when there is an issue. We promptly jump on the problem and show our commitment to quality work and the customer's satisfaction. We are a small, family-owned business that takes a lot of pride in our heritage. We do the jobs right because we care and our family name is on the line. Our Easter Family Guarantee is - Even if it is the first job Dad did in ****, if we didn't do it right or didn't do what we said, we'll fix it for free. Thank you again, for the review. It was an honor serving you and we look forward to working with you on your next deck, sunroom, concrete or fence project.

*** * We recently had Easter Fence install a 6' privacy fence. From start to finish every employee we spoke with was helpful, knowledgeable, and pleasant. ***** and his crew did a great job installing the fence and gate and cleaned up their work area when finished. We are very happy with our new fence and will spread the word about Easter Fence Co.

Thank you for the review and for the shout out to ***** and his crew. The 6' tall privacy vinyl fence is one of our biggest sellers. The price point for vinyl is so competitive that most people select it over wood. Some don't like the whiteness of most vinyl fences. Your dressed yours up by selecting a tan color, which is really sharp and doesn't cost much more. You have a beautiful fence that will compliment your house and yard for years to come. It was an honor to have been able to do the project for you. Please remember ** for future needs such as a new deck, sunroom or concrete work.

Easter built our deck and we’re very happy with the entire experience. ****** had some great suggestions for materials and design, and he was easy to work with from start to finish. ******* and his crew were meticulous and professional. Debris was cleaned up on a daily basis and the job site was left spotless when everything was finished. The quality of workmanship is outstanding.

Thank you for the review. I'm glad that we were able to assist with the material and design selection. We always sell for the customers' reasons, not ours. We invest the time necessary to understand your wants and needs and help you make the best choices. Our focus is not on our bottom line, but on doing what's right and ensuring that you get a great product at a fair price. As I'm sure you observed, we never cheat or cut corners. We take the time to do the job right and go the extra mile on the fine details. Please remember us for future projects such as a sunroom addition, new fence or concrete work.