Business ProfileforGarage Door Service

On February 27, 2024 I had the above company (ASAP Garage Door Services) come out to fix my garage opener. They arrived around 7 oclock at night and finished in about an hour. I was told I had an eight year warranty on the all the services that I received. ( Garage door opener overhead, sensor for the new garage door opener, garage door opener for my car, and garage door opener for the wall). I was so glad that my garage opener was fixed that I forgot to get the warranty. I called Matan on February 29, 2024 the guy who installed everything and I told him that I didnt get a warranty. He stated that he will get in touch with his boss and email me the warranty that day. I forgot about it for two days so I texted Matan on Monday March 4, 2024 and told him that I still have not received the warranty but he did not respond so I waited for about one hour and I called him and told him who I was and he hung up on me. I called back and he didnt respond. So I called the main office and explained what happened and the guy said that he would call his boss. I waited two hours and called back and he asked My boss didnt call you? I told him no, he then said let me call you back in five minutes. By now I was tired of this back and forth so I asked for the owner, then I stated let me have the *** number and he said No you dont need to talk to the ***. So I told him I will give you five minutes! I finally talked with the operating manager ********** and he finally emailed me the warranty. Well on February 29, 2024 I noticed that the garage door was shaking whenever I let up or down so I called the company on March 6,2024 and I was told to send a video. I sent the video and waited an hour and called back the guy said that he didnt see anything wrong. I contacted Bar again and I was given an appointment for Friday the 8th between ***** No one showed up then the handle to open the garage broke. I finally got it fixed yesterday. I would like to be reimbursed some money.