Business ProfileforGraniterra Stone Gallery & Kitchen & Bath Design

We chose and ordered Quartz countertop for our kitchen redo in Dec12, 2023. We had a employee come to do an electronic layout to fit on 2 pieces of chosen quartz. We then were asked to view said layout sent via email to approve seam areas and vein matching. We were not accepting of first set of drawings so they redid them with the pieces again and we approved them. Today, 01/10/2024 they came with the pieces to install. The 2 areas of vein matching didn’t match and one piece was not wide enough behind the stove. Their owner, came to our home and said he wouldn’t do anything about the matching. They insisted we approve the vein matching cuts prior. He said they don’t always match and if I wanted to pay for another slab that was the only way. Our contract doesnot state that there is a possibility of not matching. He tried to get us to accept cutting into the back of the cabinetry so the stove could be moved back and have less reveal (1 1/2 to 1 1/8) and still have a gap between the stove top and counter top. His final request was to have that piece remade out-of a remnant from the countercut and add another seam next to that. I feel he should have to purchase another slab at his cost due his employees mistake on both not matching veining and wrong measurements. I am unhappy that I forced to accept his lame fixes to these problems not caused by us.