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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed order on July 3rd, for an item to be delivered to a **** near me. When I placed the order the confirmation stated I should expect the package to arrive July 5th. I didn't receive confirmation the package was shipped or delivered. I reached out to customer service twice with no reply. Please advise where my package is or refund me.Business response
07/22/2024
We do not believe this complaint is for our business. The customer states that they placed an order to be delivered to a "Valu" near her. We are not affiliated with Valu home Centers in ********* I have attached a PDF of our ecommerce orders from July 3- present and nothing is showing for her. I have forwarded her info to Do it Best, but on our part there is nothing more that we can do. We are not the merchant of record for this transaction.Business response
07/22/2024
********,
I am very sorry to hear that you are having trouble with your order. ********* Hardware is not affiliated with Valu Home Centers, so I am unable to see their online orders. I looked at their website, and it appears that they are a Do it Best store, so I have forwarded your information to their ecommerce department, and they should get back to you within a day or two.
Business response
07/22/2024
I believe this is the business ******** meant to make a complaint against.
***************************************************************************************************************
Business response
07/22/2024
This order was picked up by the customer on 7/11/24. Do it Best responded to all of her emails in a timely manner. See Attached email sent to the customer today 7/22/24.
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Contact Information
9800 Clayton Rd
Saint Louis, MO 63124-1604
Business hours
Today,8:30 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:30 AM - 6:00 PM |
SuSunday | 11:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.