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Business Profile

Health and Wellness

Centene Corp

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Centene Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Centene Corp has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became a health net subscriber for myself and my family in February of this year based off of the in network subscriber list provided on the companys website. After joining, I learned that my daughters pediatrician, though on their list as in-network, was not actually in network. A call to customer service verified this and they apologized that their website was not updated. I then learned that my OBGY, who is also on their list of in network providers for my specific plan, is also not ACTUALLY in network. I have able to find alternatives but I am not happy that my children had to switch providers and I am still looking for a new pediatrician that our family is comfortable using. Now I need to find a physical therapist for my son. I went straight to customer service to help ME find someone in network as I now know the online list is not accurate. I was emailed a LONG LIST of providers but only a few of them were in my area (they were from the entire state). I made an appointment and moved on. Then we got a a call the day of the appointment that they do not take my insurance. I called every other local provider from the list that was provided to me and not a single one is in network with my health insurance. I have called customer service three additional days now and spent hours on the phone and each provider they give me is not actually in network. This is misrepresentation and the insurance company claims to have many providers in network whom they dont actually have contracts with.

      Business Response

      Date: 03/26/2025

      Please review the attached acknowledgement letter.

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a medical insurance for my husband to got visit the doctor for his checkup. My Husband passed away May *******. My husband had a insurance check with Centene that had value $182.20 that was supposed to be refunded to my husband or myself. I spoke with the insurance company and they promise to send me a check for the amount of $182.20 to my name. That check was suppose to replace the check that came in my husband name after he pass away this year.

      Business Response

      Date: 12/17/2024

      December 17, 2024

      Better Business Bureau
      Attn: Dispute *********************

      ****** *******
      **************************************************************************************
      Daytime Phone: **************

      Re: ****** *******
      Complaint ID: ********


      To Whom It May Concern,

      Ambetter received your grievance on December 17, 2024, concerning ****** *******, BBB

      Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we

      are unable to disclose any protected health information, including eligibility, claims, and billing

      information, with anyone other than our members or their authorized representatives. We will

      be sending a detailed response directly to ****** ******* addressing BBB Complaint Case#

      ********. A member of the Ambetter escalation team will contact you within 2 business days.

      Sincerely yours,

      Executive Response Unit


    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested on several occasions for am.Better to send me a list of end network.Doctors that are in my area.I'm better **** communication skills.When it comes to customer service, I am requesting that someone from corporate office.Give me a call as soon as possible

      Business Response

      Date: 12/06/2024

      December 06, 2024

      Better Business Bureau
      Attn: Dispute Resolution Department

      ****** *****
      ************************************************************
      **************

      Re: ****** *****
      Complaint ID: ********

      To Whom It May Concern,
      Ambetter received your grievance on December 06, 2024 concerning ****** *****, BBB Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information, including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives. We will be sending a detailed response directly to ****** ***** addressing BBB Complaint Case# ********. A member of the Ambetter escalation team will contact you within 2 business days.

      Sincerely yours,

      Executive Response Unit

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A lot of money has been spent and wasted and lost over this mess! i was sent a rebate check in the amount of $70.75 dated 09-13-24 and the ck # is ******* pay to the order of me but my name is spelled wrong!!! Vin RB! i see a company name of "Centene ******************* with the address that i put on this form to that ******** address i put on here. I dont have my old account number and the file is closed! i have a reference number of L or I ********* that was created recently this month by a male *** but im still waiting for my name to be corrected so i can cash the check that they sent me. i was not told how long this would take from that referense number and i called many times and got nowhere. Today i was on the phone for over 50 minutes and got passed to at least 3 diferent ***s from different departments. I never asked for a supervisor but when a very horrible female so called supv came on from a ridiculously super long wait telling I did ask for a supervisor which again I NEVER DID she would not listen to anything I said plus she talked when I was talking and then she did the unthinkable and not service me and rudely hung up like the bad *** she is and i Never got serviced for nearly an hour!!!!! This is a mess I cant get a simple correction of my name to be corrected on this closed account so I can cash the check ambetter p***ared for me! This whole ordeal cost me a lot of money and I lost money too! I need someone to finally CORRECT MY NAME TO ******* ******* so I can cash my rebate check PLEASE!

      Business Response

      Date: 10/28/2024

      Please review the attached acknowledgement letter.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please take a look at the uploads. I paid over a $1,000. on shipping records to Centene because they would only accept a hard copy during the appeal, however during the audit I could only submit digitally. I incurred thousands more in attorney fees. I did the work of providing psychological service to children in foster care, with fidelity often driving to their home all across the greater Houston area. It is an unfair practice to totally negate the work due to paperwork/therapy notes. Centene/Superior has yet to clearly provide the expectations, despite my numerous requests. My paperwork/therapy notes have never been questioned in 23 years of practice by attorneys, judges, licensing, CPS, Child Advocates, Case-managers... Once they demanded more documentation, I collected what I was able under the 30day (not 30 business day demand) while coping with a new diagnosis of Breast Cancer. Not fair.

      Business Response

      Date: 07/10/2023

      July 10, 2023




      Better Business Bureau
      Attn: Dispute Resolution Department


      ******* ************ ***** ******* **** ** ******* ** ***** ******* ****** ************


      Re: ******* ************
      Complaint ID: ********


      To Whom It May Concern,

      Superior HealthPlan received your grievance on July 10, 2023, concerning ******* ************,

      BBB Complaint Case ********. Due to federal and state privacy and confidentially regulations,

      we are unable to disclose any protected health information, including eligibility, claims, and

      billing information, with anyone other than our members or their authorized representatives.

      We will be sending a detailed response directly to Dorothy Florian-lacy addressing BBB

      Complaint Case# ********. A member of the Superior HealthPlan escalation team will contact

      you within 2 business days.



      Sincerely yours,



      Executive Response Unit

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm. Critically I'll HomeBound. Patient. with. Iron. Deficiency Anemia, Asthma, COPD, Shortness of Breath, Hiatal Hernia, Ulcerative Colitis. and many. more. Chronic. Diagnoses. My Sunshine Health. Plan. for. No. Apparent Reason. Cut. my. Personal. Home Care. Allowance for 17 Hours. and DisApprove Or. Deny. Alivi. Transportation. Rides Over. 100 Miles. for. an Appointment for a. Special. Pulmonologist. Lung. Surgeon. for Bronchial. ThermoPlasty. Surgery in Gainesville Florida and. Deny. the. Mileage. Gas Reimbursement. Trips And. I've. got. a RunAround. between Alivi. and. Sunshine. Health. with. No. End. to. Stop.

      Business Response

      Date: 07/07/2023

      Sunshine Health Plan received your grievance on July 7, 2023, concerning ******* *****, BBB Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information,

      including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives. We will be sending a detailed response directly to ******* ***** addressing BBB Complaint Case# ********.

      A member of the Sunshine Health Plan escalation team will contact you within 2 business days.

      Sincerely yours, 

       Executive Response Unit

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop calling me. I have been asking for almost 2 months yet I continue to get calls for Medicare. First I am not old enough for Medicare and second I train th4 agents making you calls to try to sell Wellcare Medicare insurance.

      Business Response

      Date: 06/19/2023

      Better Business Bureau

      Attn: Dispute Resolution Department

       

      ***** ****** *** ******** **** ******** ** ***** ************

       

      Re: ***** ******

      Complaint ID: ********

       

      To Whom It May Concern,

      Centene received your grievance on 6/16/2023 concerning ***** ******, BBB Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information, including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives. We will be sending a detailed response directly to ***** ****** addressing BBB Complaint Case# ********. A member of the Centene escalation team will contact you within 2 business days.

       

      Sincerely yours,

       

      ********* *****

    • Initial Complaint

      Date:06/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Centene owns WELLCARE insurance company. I was a Wellcare member untill 12-31-2022. My membership # with them is: 21692084.I was a patient of a medical provider that was in their network in 2022.I received medical treatment on or about 3-7-2022 Wellcare paid other claims associated and approved for and by the same medical facility--but refused to pay the one claim for $292.12.Medical provider says they billed it 13 times and Wellcare rejected it each time even when it was authorized.I started getting ******* notices several months ago. I tried to get explanation from the medical provider and they said Wellcare blamed them for the rejection (?????)I started calling Wellcare and their customer service is almost impossible to deal with, but finally reched a man who said he medical provider was supposed to get paid from some other source and he would follow up and call me back.I have been unsuccessful in getting anyone on the phone again at Wellcare and when I do, they tell me they can't find my records.I have been unable to make contact with Wellcare or Centene due to the fact that they have all their management teams and corporate officers hidden behind tons of screenings. No way for a normal human to make contact. The medical provider is now threatening me with collections an/or credit.My complaint is that Wellcare/Centene is doing their best to get out of paying a legitimate medical bill, leaving me out in the cold.

      Business Response

      Date: 06/12/2023

      Hello, Please see attached letter. Thank you!

      Better Business Bureau
      Attn: Dispute Resolution Department

      *******************
      1014 *************.
      *******, ** 77375
      ************

      Re: *******************
      Complaint ID: ********

      To Whom It May ******************** received your grievance on 6/11/2023 concerning *******************, BBB Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information, including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives. We will be sending a detailed response directly to ******************* addressing BBB Complaint Case# ********. A member of the WellCare escalation team will contact you within 2 business days.

      Sincerely yours, 

      Executive Response Unit


       

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed an MRI for my back I have bad sciatica pain. They were supposed to do injections. They denied the claim stating I needed to either have phystherapy or chiropractic care. I can barely walk the pain is so bad. How the hell am I going to do physical therapy. And chiropractic care They mess you up worse . This is the worst insurance company ever

      Business Response

      Date: 06/08/2023

      Attn: Dispute Resolution Department

      ***** ****** *** ******** **** ******** ** ***** *************

      *** ***** ****** ********* *** ********

      To Whom It May Concern,
      Ambetter received your grievance on 6/6/2023 concerning ***** ******, BBB Complaint Case# ********. Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information, including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives. We will be sending a detailed response directly to ***** ****** addressing BBB Complaint Case# ********. A member of the Ambetter escalation team will contact you within 2 business days.

       

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone signed me up unbeknownst to me for this insurance. i didn't know this happened. I was paying for ********* ********** while someone signed me up for this. I was a State employee and was paying my employer for this.

      Business Response

      Date: 03/15/2023

      Please review the attached acknowledgement letter.

      ******** **** **** ***** ****** **** received your grievance on 03/10/2023 concerning **** ********, BBB Complaint Case# ********.  Due to federal and state privacy and confidentially regulations, we are unable to disclose any protected health information, including eligibility, claims, and billing information, with anyone other than our members or their authorized representatives.

      An ******** representative reached out to **** ******** on 03/14/2023 but was unable to speak with her and left a voicemail. We will be sending a detailed response directly to **** ******** addressing BBB Complaint Case # ********.  If you have questions, please call us at ************** ******** ****************

    Centene Corp is NOT a BBB Accredited Business.

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