Business ProfileforMindflowers LLC

Date of transaction: November 24, 2023 Amount paid: $64.40 What the business committed to provide you: Acrylic light switch cover What the nature of the dispute is: Failure to receive my order in a timely manner. Wait time on the website at the time of my order was ***** weeks. My order has not been shipped for 26 weeks. Furthermore, the business remains unresponsive after our first email exchange, and the business removes comments which warn customers about these issues from their instagram. They are still accepting new orders, despite being unable to fulfill prior ones from the previous year.Whether or not the business has tried to solve the problem: After my initial inquiry regarding the status of my order, sent on April 2nd, the business promised to expedite my order and said it would be shipped out at the end of the next week at the latest. Since then, the business has not responded to my follow up emails and the order number has stopped working on their website. The order has still not been assembled according to their tracker.Order number: #***** I am writing to request that my order is delivered, that I am fully refunded the amount owed due to failure to fulfill it in a timely manner, and that the business update their shipping time on their website to correctly reflect the wait time. (They have updated this to ***** weeks, which is still not accurate. My order has taken over 25 weeks and has still not been assembled.)