ComplaintsforFOG Construction

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  ****** is extremely unprofessional, overcharges you, goes back on his words, tempermental, and won't show up to finish your work.My project was supposed to be done in July of 2021. every month after that he promised completion through November but did not complete it and continued not showing up when he said he would. I have paid him all the money but 2k and he won't come fix the issues and finish the work then receive the last 2k in payment. I've incurred a lot of debt with materials to complete this job on his initial timeline just for him to not finish, leave my basement and my floors a mess, and leave other space I can't use due to housing the materials there. I've missed out on income multiple times though he told me the basement suite would be ready to show in July of 2021. I've had professionals come and tell me what a horrible job he did and giving estimates to fix his mess then finish what he won't. I'll be pursuing legal action against this company since they refuse to fix their work and finish the project unless they refund my money so I can have someone else fix and finish the project. I've paid ****** roughly $15,000 for this project.

  Business response

  05/17/2022

  Ms. ******* is a very ungrateful individual. She has been extremely cheap and undervalues good hearted people and took advantage of me and my services. In the beginning Ms. ******* contacted me to do some work for her on her residence. I came and did it speedily and to Ms. *******'s satisfaction. She later called me back to give a quote on her basement of the new home she was moving into. I gave her a quote and she said it was too high. I told her that finishing a basement is expensive. She said she really wanted it done and asked if I could work with her on the price. I then gave her a great discount on every aspect of her project. She then said she would need a payment plan to pay for it. I told her that we don't offer payment plans and that she could try to get a loan. She was unable to get a loan. So after her persistence and her assurance that she would make every payment in full and on time, I agreed to take on her project and told her it would be partially done on the side because due to the payment plan I wouldn't be able to pay workers to work all the time and that I would be doing most of the work personally. We agreed to her giving a down payment and then paying every month for 6 months. The agreement was also for Ms. ******* to be responsible for all materials. She started ordering materials from many different vendors including private and personal ones. On our initial start date she had no materials at the site and required my assistance. I told her there would be a delivery fee assessed. She said she would not pay a delivery fee and said I should just pick it up for her because I am the one doing the work. I didn't want to argue with her about a just fee that she should pay so I just made the first several deliveries for free, mind you some of these vendors were far away from the job site and took a lot of time from the work day to get and some of the trips being dead end trips because the products turned out to be not what she expected them to be. All of this immediately changed the work scheduled to be finished in the first few weeks of the project in which I planned for most of the work to be finished so her deposit could pay for workers to work and not drive around all day searching for the stuff she wanted installed in her basement. When it came time for Ms. ******* to make her first payment, she was reluctant to pay and started changing our agreed payment price and changing how much she already paid when I have any and all payments documented. This rose a red flag to make it appear as if Ms. ******* was unable to pay for the work she was having me do. So production slowed down a bit. The project is currently at 2 weeks to completion but she refuses again to make payment as we agreed to be received every month. She keeps lying about how much she paid because it is all documented and she still owes at least 3 payments totaling over $5,000. She states that she was going to rent out the finished basement in order to make payments to me. I told her that I will need another payment as scheduled for me to continue work on her project but as it seems she may never have had intention to pay me after I was complete she refuses to pay me as planned in violation of our contract. I told her instead of me terminating out contract due to her inability to pay as agreed, I would continue if she made a payment and the project would be done in 2 weeks of work but she refuses to pay until the work is complete but now I can't trust her to pay me so the work cannot be completed because she won't pay me. She is now angry that I stopped her from getting over on me and is trying to degrade my company and work when prior to this, she complemented all my work. She is trying to trick me out of over $10,000 worth of work. This is over a $20,000 dollar basement here and she has only paid about $11,000 and she is even lying trying to say that she has paid $15,000 and she hasn't. I have it all documented. And the basement is almost completed and she won't pay what she owes.

  Customer response

  05/21/2022

  Complaint: ********
  
  I am rejecting this response because:

   

  ****** never gave me an initial quote on my basement, then another lower quote because I complained about the price. We actually discussed a smaller version of the project then the scope of the project changed at which time the project went from $8,450 to $11,600 & finally $21,250 total.  Attached are the dated invoices showing the progression of change. If I was such a cheap, ungrateful customer, ****** would not have worked with me again after the porch railing installation he completed for me in May of 2021 before starting the basement project in July of 2021. 
  I paid half up front for the basement project and received a receipt 6/23/2021 for $8,650. The agreement was that I would pay half up front and complete the rest of the payments in installments over 6 additional monthly payments. ****** claimed he initially misquoted me and increased the price substantially after the original down payment at which time I paid him another $350 June 22, 2021 then another $1,005 on June 28, 202, and again another $1,000 + $25 July 8th 2021 as seen in the attachments. ****** stated he would have the basement completed by the end of July of 2021 at which time my tenants would be able to move in, and he acknowledged that I would be completing the remaining additional payments after the July payment from income from the residents. I also put off moving in to allow ****** the time and space to work and avoid the work noise as I had 2 small children, including a child under the age of 1, so my family and I were out of our home until August of 2021 when we could no longer put off the move. The basement was not completed in July, nor any months August through November as ****** continuously promised which made me miss the residents who were looking to move in. Though I didn’t have any residents, I continued to make payments to ****** through September 27, 2021 based upon his promises to complete the project. As of September 2021 I completed 3 of the 6 installment payments along with the additional down payment amount and delivery fee for materials which was also after on after the initial quotes as ****** agreed to pick up the materials for free to make sure they were the correct materials and I would pay for all the materials. Some materials were delivered to the home such as the cabinets for the renovation and smaller things I made trips to pick up myself such as screws, light fixtures, electrical sockets, etc.
  I was never reluctant to make the first payment at which time the first payment was sent a couple of days early on July 21st rather than the 23rd as seen in the receipts. In the meantime I also paid him for additional work on the main level of the home for lighting in the amount of $1,000 July 8th. As shown in the history of payments, I spent a lot of money with this company in a short amount of time without any issue even though ****** made mistakes in his calculations causing me to pay more money.
  Production did not slow down due to any reluctance of me paying for the project. Keep in mind, the project was due to be completed at the end of July & the July payment was made early. The August payment was made on time as well as seen in the receipts and the September payment was made in full by September 26th 2021 as seen in receipts. Production slowed down due to ****** and his crew not showing up, his crew lying about when they were here working as caught on camera and acknowledged by ******, and ****** taking on too many projects as seen in the texts messages as well. Though I was paying for them to complete the work the team was not showing up. After the september payment ****** agreed to finish the basement & I would continue making the remaining 3 payments AFTER he completed due to him being so far behind schedule and I was not comfortable continuing to pay without work being completed. ****** kept saying he would come back to finish but never did despite me checking in with him over a course of additional months then he got mad that I set expectations and corrected him regarding them not hitting their timelines due to their own issues then he refused to come back to finish until I started paying again which contradicted what he kept telling me about him finishing first then I will resume payments. 
  In the last text messages I sent ******, I told him about the review of his work that I received from professionals (one of which a union employee with over 30 years of experience) walking through the basement which is recorded on camera regarding the lack of quality and the need to fix what has already been done. It also included a note about him overcharging me for flooring based upon the square feet being wrong that he used for the flooring quote which on his invoice is seen as 1,000 square feet.  I told ****** I would pay him to finish the work he started with the expectation that he also fix the issues with what he’s done upon completion but would not be paying him to complete the floors which is something he has not started on & that I no longer need him for. As seen in the screen shots previously sent in, ****** read this information but did not respond. 
  As stated previously, there are 3 payments left for this project which originally included $3,000 for the floors to be done but without the floors the total left to pay is $2,312.49 ($5,312.49-$3,000=$2,312.49) which I told ****** I will pay at once when he finishes the job but his lack of response, denial, and lies show that he is refusing to fix and finish his work & he deserves to be reported for a failing grade from the Better Business Bureau. 

  Unfortunately the system does not give me the ability to upload all of the many files I have of conversations and receipts from ****** Ward of FOG construction so I uploaded proof of down payments, first, and final payments and of messages of contact February through April of check ins acknowledging that ****** had not been back, saying things were his fault, and I have reason to not believe him as well as me communicating again that the project was supposed to be completed every month from July of 2021 through November of 2021 but never got done. In the submission from my initial response it can be seen that I told ****** I would pay him the remaining $2,312.49 when he fixes and finishes his work with no need for the additional $3,000 for floors because he was overcharging with inaccurate measurements and I no longer needed him to do the floor he never started on.
  
  
  
  Sincerely,
  
  ***** *******

  Business response

  05/26/2022

  This complaint is full of lies and manipulation of context. Ms. ******* was very happy with my work until she stopped paying. She is creating the problem and trying to bash my company because I won't bend to her will. All she has/had to do was make a payment and her project would have been finished. You can't expect a business to continue providing a service for you and you aren't paying. Also Ms. ******* has violated our contract multiple times with payment issues. I have gone above and beyond for Ms. ******* and this is a very terrible way to repay someone's kindness. I gave her a payment plan out of faith, something in which our company doesn't provide. She has violated the payment plan and our agreement. However, even with this betrayal and slander, we will still finish her project with the best of quality if she makes a payment prior to project continuing. She has proven that she will lie and say whatever she wants to have her show seen in the manner she wants so I will not argue back and forth with her. I have all receipt copies and all invoices sent between Ms. ******* and myself as well as employees as witness. Ms. ******* is lying but if she will make a payment in full we will continue her project. She has already spreading bad reviews of my company across the internet because she can't have her way and won't make payment. This is shameful behavior and she will answer to GOD for her lies and deceite on myself and my company who does a great job in this field of expertise. Helping many families improve and repair their homes with quality at a discounted price made to cater to the customers needs. Ms. ******* is by far the worst customer I have ever had. Obvious due to EVERYONE else rating my business with 5 stars but her giving a very low rating in opposition to all my other customers.

  Customer response

  05/27/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  
  ****** had had a history of being untrustworthy as well as his team who have not been here working on my project when they claim to have been here. ****** is saying I violated a contract that we didn't have but instead we had an agreement that he would finish the basement in 4 weeks which would be the end of July 2021 and I could continue making the rest of the 6 installment payments. I've aid half of the project as well as 3 installment payments though the project did not finish on time any of the months I was promised it would be. The issue was never me making the payments, the issue was ****** not completing the projects which in turn caused me to lose income opportunities that ****** knew I was fixing the property for and that the remaining payments were coming from that income. Though I didn't have the income I kept making payments and incuring debt for supplies and materials based upon his promises of completion. I have experiences ******'s terrible attitude and anger outbursts before which I am attaching proof of as well as proof that he and his team were not here when they were supposed to be though they were getting paid. I will not be paying for a completed project before its done because in all the months from July through November of 2021 the project wasn't completed though ****** was still getting payments and has been paid well over half for the project. Since ****** is refusing to complete my project, I want a refund which will be used to have someone else fix ******'s mistakes and complete the project.
  
  
  Sincerely,
  
  
  ***** *******

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