Business ProfileforSSM Health St. Louis

I filled out a financial aid application back in the beginning of February this year (2024).Along with the applocation, i had printed out my current taxes, the bank stubs, and other items they had asked for and sent it in a large packet (that i had paid extra to send) to SSM financial aid ****).In the months of march and april, i would recieve notices saying that my schedule C and another page was missing from my taxes along with another section, to every time, I replied that it wasnt. I am self employed and that i didnt purposely leave out sections of my taxes when i made copies- everything I had was submitted. **************** would note my account (because they wont let you talk to financial aid directly), and the same thing would happen and repeat every 1-2 weeks. I emailed once on May 6 to financial (after the 6-8 failed attempts of contacting customer service to relay the message asking what was going on. Finally i got ahold of one financial aid lady and all she said was 'they didnt have it'. Which, i dont know where the rest of my personal info is now if they only have half??I just resent the sections to financial aid to get the process moving because it had already been almost 4 months.Since then it has been crickets. My account is still outstanding. I called in the beginning of June and customer service said it was pending and to give it 30 days (even though it had already been almost 60). I emailed the financial aid **** on July 13 asking again what the satus of my application was and have had no reply yet.Attempts to contact financial aid/customer service are also in my MyChart messages but I cannot screenshot them due to 'security reasons'. This entire application process has now been dragged out close to 6 months and my my personal tax information seemed to just 'dissappear'..