Customer ReviewsforAllen Outdoor Solutions

BEWARE!!!This company has terrible customer service. ********* communications are left unanswered, no follow-through for Spring irrigation turn on. They refused to repair a frozen pipe that was improperly winterized on a one year old irrigation system which ultimately cost me an additional $500 to get it fixed by another company who found the cracked pipe. They lost six customers in my neighborhood for their lack of concern horrible service.

This customer and neighbors decided to change service to save a few dollars on start up service. They were under warrenty with us for five years as long as we are servicing their systems. Our contract states that if another company is used it voids the warrenty. We do not know was done and when it was done, therefore we cannot warranty. This was explained but not excepted.

Allen Outdoor Solutions had been doing our sprinkler maintenance for a little over a year and we were pleased with their service. However, we had quite a different experience when we hired them to solve a drainage issue in our backyard. There were too many breakdowns in communication and things that went wrong with this project to list here, but in summation after spending thousands of dollars to solve a drainage problem, we still have a backyard that becomes a swamp in the rain. When we called the company to voice our concerns the owners solution was to spend an additional $1800 to solve the problem that he claimed was never addressed initially, which is absurd. (Mind you this was after another employee came out and agreed the job wasn't completed correctly and would be addressed immediately at their cost and then they went radio silent for 3 weeks and failed to return any of my phone calls). If you decide to hire this company to do work for you, be sure to get everything in writing, or better yet, record your conversations with them because their recollections of what was discussed are foggy at best. We worked with the owner directly and he was extremely defensive, rude, dismissive and dishonest. He actually laughed out loud at our concerns and had the audacity to say "and this is my problem?!?" at one point. I have never experienced such a lack of genuine concern over a customers satisfaction. As a former business owner myself and someone who continues to work with clients daily, I cannot imagine treating a paying client the way we were treated. I would be happy to share more details with a anyone considering hiring Allen Outdoor Solutions, but I highly advise you to look for a company that actually cares about their clients and comes up with actual SOLUTIONS!!!

We were hired to extend a down spout and sump pump drain pipes, to move roof and basement water away from rear yard and house and discharged in the front yard. A French drain pipe was also added to help dry up the wet area next to the deck. After installation I we were called back out to discuss why there were puddles in the yard. ****** explained that we would need to install a swale to correct the run off problem there were experiencing from thier very large back hill. After installation, Additional work needed to be done to rectify their new request. I offered to do the work at cost, and they declined wanting the work for free. They were upset and did not understand what was installed and what they wanted now were two different projects.