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Find a Location

Luxio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Luxio

      2155 Welsch Industrial Ct Saint Louis, MO 63146-4220

      BBB Accredited Business

    Business ProfileforLuxio

    Kitchen Accessories
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/6/2022

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Kitchen & Coffee wholesale company, based in STL Missouri

    Business Details

    Location of This Business
    2155 Welsch Industrial Ct, Saint Louis, MO 63146-4220
    BBB File Opened:
    4/4/2022
    Years in Business:
    2
    Business Started:
    9/9/2021
    Business Incorporated:
    11/15/2021
    Accredited Since:
    4/6/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Luxio Limited
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Nathan Lowary, Founder
    Contact Information

    Principal

    • Mr. Nathan Lowary, Founder

    Customer Contact

    • Mr. Nathan Lowary, Founder

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a sauce pan from them from their website on November 5. The website said then, and says now that the order is in stock. When I contacted them about the package (the tracking information said that it hasn&#**;t been shipped), they said it was back ordered, but the website doesn&#**;t reflect that. I used my credit card for the purchase. It was about $22.00. On my order information, it says that my order has been paid.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bruce H

    1 star

    01/17/2024

    Following my Dec 28 2023 website order submittal the only communication I received was a response to my January 3 **** query via their website message app which gave me a **** tracking number. Fourteen days later **** dropped that tracking because they never received the package. My next message sent through the Luxio.com website is marked as "Not delivered". Payment for the undelivered merchandise was deducted Dec 23 2023. I regret doing business with this entity and assume it is a one man deliberate scam.

    Luxio Response

    01/18/2024

    Dear customer, thank you for your patience and understanding regarding this matter. This item was backordered and was shipped as soon as possible. The item was shipped via **** and the tracking shows the item should arrive to you within 2 days. A full refund has been sent you and should arrive in **** business days as well. We apologize for this experience and thank you for your kindness

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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