ComplaintsforSteadyMD
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Complaint Details
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Initial Complaint
10/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Steadymd claims to be a service for Nerivio to set up appointment with a physician for alternative migraine treatment. They charged me to set up an appointment. At appointment time of 3:30 no one showed up. I screenshot the appointment zoom where I was waiting. Their email States they will charge me $20 for aissed appointment.Business response
11/01/2021
To Whom it May Concern,
We received a complaint from the BBB regarding a patient wanting to be refunded for a visit they never had. The patient had scheduled an appointment on 10/30/2021 at 2:23 PM CST. The appointment time they selected was 10/31/2021 at 2:30 PM CST. With such a short turn around between the time the patient selected an appointment time and the actual appointment time, our provider was not aware of the scheduled appointment and never joined the meeting.The patient then emailed letting us know that the provider did not join the meeting. I responded to the email today 11/1 letting the patient know that they won't be charged for the appointment and asked if they would like to be rescheduled. The patient then responded saying just wanted to make sure that they will not be charged for the appointment. I ensured this in the following email letting them know they will not be charged and if they would like to reschedule then please do not hesitate to reach out. The patient viewed this email on 11/1/2021 at 2:16 PM. Screenshots of this conversation have been included.
Another thing to note is that patients are only charged after the completion of an appointment. Therefore, this patient was never charged in the first place and there is nothing to refund. A screenshot of her payment history is also included here.
This situation has been resolved. Please let us know if you need any further explanation.
Best,
****** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.