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ComplaintsforLakeside Behavioral Health LLC
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am writing this to lodge a formal complaint against Lakeside regarding their refusal to release my medical records despite repeated requests. I believe their actions are in violation of my rights as a patient and demonstrate an alarming lack of respect for patient confidentiality and the applicable laws and regulations governing medical records.Details of the Complaint:1. Failure to Provide Medical Records: On several occasions this week from myself as well as my new doctors ******. As per the Health Insurance Portability and Accountability Act (HIPAA) and other state-specific regulations, patients have the right to access their medical records. However, despite submitting the necessary documentation and complying with the required procedures, the doctor's ****** has consistently failed to provide me with the requested information.2. Unresponsiveness and Lack of Communication: Following my initial request, I attempted to follow up on numerous occasions via phone. Regrettably, I have not received any satisfactory response from their ****** staff. This lack of communication has been both frustrating and distressing, as it has hindered my ability to manage my health effectively.3. Implications on My Health Care: The denial of access to my medical records has negatively impacted my ability to make informed decisions about my healthcare. These records are essential for coordinating medical treatments, consulting with other healthcare providers, and managing my health condition optimally. Without access to these records, my overall well-being is at risk.4. Legal and Ethical Concerns: I firmly believe that withholding my medical records is not only unethical but also in violation of patient rights. The refusal to release these records goes against the principles of patient-centered care and the transparency required of medical professionals. It is my understanding that healthcare providers are obligated by law to release medical records upon request.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.