Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a headstone when my grandmother passed in November 2020. On October 18, 2021, this company put the wrong headstone on my late grandmother's resting place. In response, the sales manager, ******** *******, the sales manager, has not offered any type of resolution to this issue and has been insensitive and callous when we have tried to resolve the matter. Additionally, to date, Rosenbloom is 3 months late in producing my grandmother's headstone and claim the reason is because they are "behind on orders." However, the incorrect headstone belongs to an individual who passed in February 2021, and my grandmother passed in November 2020. Our family is horrified and heartbroken over this experience, which has been magnified by the sales manager's indifference and lack of response from any other representative of this company.Business response
12/08/2021
The mistaken monument was removed from the incorrect grave Oct. 20. This was an honest mistake on the part of Rosenbloom
Monument Company's installation crew. The customer's monument was received from our granite supplier November 17, engraved Nov. 22,
invoiced customer Nov. 23, and paid by customer Nov. 30. The installation was competed Dec. 3.
This contracted work is completed.
Rosenbloom Monument Company is very sorry for the mix-up earlier with the wrong stone being installed on Mrs. *********'s grave. There is a world-wide
granite shortage for the monument business and the supply chain delays are typically 4-5 months longer than normal times.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7511 Olive Blvd
Saint Louis, MO 63130-1630
Business hours
Today,9:30 AM - 4:00 PM
MMonday | 9:30 AM - 4:00 PM |
---|---|
TTuesday | 9:30 AM - 4:00 PM |
WWednesday | 9:30 AM - 4:00 PM |
ThThursday | 9:30 AM - 4:00 PM |
FFriday | 9:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.