Business ProfileforTop Flite Financial, Inc.

Last week, I applied online for a ***** (Home Equity Line of Credit) with a broker, and TopFlite responded right away. I wanted the ***** for some debt consolidation and a float for any future emergency house repairs. TopFlite responded right away by text and contacted me to get a loan approved. During our phone call, the agent, *********************** repeatedly tried to talk me out of a ***** and into a cashout Home Equity refinance and I reluctantly agrred. On the call he never discussed rates, origination fees or terms, took my credit card number for an appraisal and then told me that he was sending documents to my PC and I should esign them before the weekend (it was late Friday afternoon). I esigned the documents to meet his deadline, but then started to review the terms. The closing costs and origination fee were obscenely high and he had erred in the amount of debt to be refinanced. I immediately contacted he and the "client care" advisor and although the latter did respond by text on Saturday, *********************** did not. I told him to place everything on hold and to refund the appraisal amount. They were supposed to call me on Monday morning, June 3rd, but didn't until I contacted them. I had to dispute the appraisal fee on my card. When I called ****** he was arrogant, rude, and unprofessional. Another man, ******************* called and said he would have ****** contact me and apologize and further said he would have him submit a proposal for a variable rate *****, which was wanted I wanted in the first place. ****** sent a proposal but it again was not what I requested.He admitted that they do not do *****s......after three days of saying differently (he would only tell me that I didn't want a *****). This cost me three days of valuable time and a hard credit check on my credit report which will result in any future loan being more expensive to me. At a minimum. They owe me what this would cost me after dealing with me fraudulently.