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ComplaintsforSt. L U-Storage LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
on 9/25/2021, theft occurred at storage of america, i rent locker 0291 ,my dues are up to date including the insurance, i went there the Sunday 10/03 to pick up the tools needed for the job, new lock was placed on my unit, i checked my account if miss automatic payment and my card is not expired , all was fine, came by 10/04 to inquire, they said the called me several time to let me know, i ask about the numbers they used and if they left a voicemail, i checked my phone next to manager **** and no one called, left a voicemail or sent an email. i was advised by **** to call a police officer in charge with initial report and talk to him, i did add my name to the report and sent him and **** list of missing items 10/07/2021 , i visited the place next day talk to **** and ask an insurance claim for lost items, **** said he will put me in touch with ******* in charge at corporate office never did, never answer my calls , my emails .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.