ComplaintsforAll Seasons Moving Labor

• Initial Complaint

  09/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I moved in June of 2023 and hired this business to help. That being said, when moving my couch, I heard a snap and then upon further inspection noticed they had snapped the leg off of my couch. I reached out to the owner, *******, four times regarding this matter. He has not responded to text messages or phone calls.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired All Seasons moving company to load our moving truck October 30, 2022. I haven’t left a review yet but I was hoping they’d redeem themselves… unfortunately they have chosen to be unresponsive. We rented a 26’ truck to move our 3-bedroom house. The team arrived smelling like weed. One guy seemed to have a plan where the other guy was out of it. It was chaos. Prior to the move date I reached out to them several times to confirm and let them know we had a treadmill that needed to be brought up from our lower level. The team loaded the truck incorrectly causing us to scramble to get another truck because we were running out of time to turn our house over to the new owners. We had packed everything ahead of time & scheduled for the movers to arrive at 8am. They didn’t arrive until 10a (apparently there’s a 2-hour window for them to arrive). We didn’t pull out of our drive way until 4p (30-min to spare). We ended up having a broken floor lamp and half our dining chairs damaged dur to the packaging. And they broke our treadmill but just breaking the top console off of the handle bars instead of using the tools we gave them. I have been trying to get this treadmill fixed for months. At first it was yes, we will make this right. Then it was we could only pay per pound. Then after I received a fix estimate from ProForm it was “your check for $488 is in the mail!” Then nothing. They promised the check would arrive end of February and I’m writing this in end of April. They are no longer returning calls, texts, or emails. They are also not insured! I found this out through UHaul. I booked them through UHauls moving help program.

  Customer response

  07/25/2023

  Via text:  Thanks for reaching out. I have not received any resolution or response from All Seasons Moving. We had a great back and forth originally. I sent the quote they asked for to fix the treadmill and then silence. I left many messages, emails, texts, and spoke to their admin person.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  All Seasons Moving was hired to move a weapons safe from my garage to the basement. Prior to their arrival, I emailed the dimensions of the safe, along with my entryway door, hallway, and stairwell to ensure that the safe would fit. *******, the owner, stated he could move the safe. The day before, a representative of the company contacted me for photos of the safe and ensured it would fit without causing any damage. The company agreed they could move the safe. A representative of the company showed up along with three individuals to move the safe on 2/3/23. The 4 individuals had issues moving the safe and I had to assist with the move after they were hired to move the safe. While moving the safe down the stairwell, extensive damage was caused to my flooring and wall. Furthermore, I assisted with moving the safe down the stairwell and once it reached the basement. After the move was completed, I tipped each individual $20 in cash. The representative of the company called the owner to advise the job was completed and I received a text message that I could use to pay the fee. I spoke with ******* over the phone and stated I was unhappy with the damage caused and before payment I prefered he look at the damage. ******* stated that I needed to pay and if I didn't he would put a lien on the house or safe. Unsure which one he was referring to. He stated he would have one of their "in house" contractors repair the damage and flooring; however, I didn't feel comfortable as he could not provide proof they were qualified. After threatening to put a lien on the house or safe, I nervously paid the fee for the move. I did not notice that he already added a tip in the amount of $60.75. He stated he would refund the amount. He never refunded the amount and has refused to answer phone calls, emails, or text message. I disputed the transaction with my credit card company and he has disputed that I should pay the tip.

  Customer response

  07/31/2023

  ** ***** sorry it took so long to get back with you. I had to file a claim with my credit card company to get the tip he charged me refunded. Originally he fought to keep that money, even after I tipped his workers in cash. **** sided with him, but I was able to provide documentation showing he was going to refund. He has not fixed any damage that was done to the walls, paint, and dry wall. I've tried calling/email and received no response. I tried finding his company website and it appears he got ride of it.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I used All Seasons Moving Labor on Nov**ber 7, 2022. Two **ployees showed up, smelling like marijuana. The **ployees took 8 hours to move it**s, I have moved 3 times since 2019 and it has taken half of this time for twice as many it**s. The **ployees did not know how to load a truck and it took 3 truckloads to do what should have taken one. The **ployees did not come back to work after unloading and took abnormally long time to complete simple tasks, one **ployee was standing around and watching while the other **ployee did the work. The same **ployee left several times and came back smelling like marijuana. All while I am spending over $100/hr. I spoke to the boss about this and he s**d he would compensate me, but never did. He kept putting me off. The worst part is they scratched up my relatively new st**nless steel refrigerator and left multiple indentations. I had the refrigerator delivered last Nov**ber and it has never been moved. there were scratches and indentations all over the door and where they had spent over 30 minutes trying to re-attach the door handles. They had me order additional covers from uhaul and never used th**. Additionally my coffee table and dining room table corners were all banged up and the front door also needs rep**rs before I sell my home. Additionally, owner apologized and s**d he would offer resolution and compensation and have given me the run around. In total I spent 1005.90 and have attached several pictures of the damage.

  Business response

  12/14/2022

  We booked her for 2-3 hours.  We saw pictures of the refrigerator.  I will offer $150 for the refrigerator.  If the consumer accepts, we will m**l out the check the second week of January.
  

  Customer response

  01/27/2023

  1/27/23: I would like the refrigerator doors replaced.  They scratched up the doors.  There were over a dozen scratched on my st**nless steel doors and dents.  They couldn't get the handles back on and they were scratching it up while doing that.  I had to stop th**.   I contacted ********* and they told me there is no product that we take out the scratches.  All Seasons offered to take money off the job.  He told me he would compensate me for the time the workers didn't do their job.  I reported the refrigerator right away.  They called their boss and he s**d he would come out and look at the refrigerator.  He never came out then I couldn't get in contact with him and he gave me the run around.  I never received any of the compensation that he promised.  The $150 doesn't touch the surface on all the issues I've had. 

  2/13/23: M**lbox is full.  Texted consumer. 

  2/13/23: I don't accept the offer.  It costs $800 to reparable one door.  The scratches cannot be r**oved.  I would like the refrigerator replaced. 

  6/23/23:  **-Contacted the consumer to introduce myself as the mediator and for an update on their desired resolution and their most recent contact with the business. Will follow up.

  6/23/23:  **-Spoke with consumer who confirmed her desired resolution is the same and she has not been in contact with the business recently. Will follow up with the business for a response.

  8/3/23:    **-****l sent to consumer to confirm that she has not received a response from the business regarding her resolution. 

  Business response

  01/27/2023

  1/27/2023:  Called company, m**lbox is full.  Will text to get an update. 

  2/8/2023:   We saw the pictures and there were very minor cosmetic issues.  I am going to look at the pictures ag**n and research the refrigerator.  Told me to call him back on Friday at 4:00. 

  2/10/2023:  We will increase the offer to $350. 

  6/27/2023: **-Contacted business and informed th** of the consumer's desired resolution and requested a call back to discuss possible offers for resolution.

  7/11/2023:  **- ****l sent to business on 7/7 Will follow up with phone call for possible resolutions.

  7/24/2023: ** -Called and Left Voic****l for business requesting a call back. Also followed up with an ****l for response. 

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 16, 2022 we hired All Seasons to unpack U-Boxes from U-Haul and just place boxes and furniture in corresponding rooms. There were a total of 5 boxes which we were quoted for $1,400.00 to have service completed. Appointment was schedule for noon, and the crew of three men did not arrive until 2:30 PM, and did not even know how to drop trailer off containing two U-Boxes. The leader of the crew's job was to drop off trailer containing two U-Boxes and head to storage location to load two more while the rest of the crew unpacked containers. Crew did not bring dolly for furniture and had no clue they were paid to unload container. After a discussion with crew, they began the unloading process. Rather than be careful and ask where items went, they threw furniture into room, damaging items and the house walls itself. Move took 5 1/2 hours will almost 3 1/2 hours being just sitting around and waiting for crew lead to drop off U-Boxes. Next day we figured out that my mother who was their watching our child had credit cards stolen and my wife's wallet was also gone. Attached to the wallet were keys from both our vehicles and the new home keys. Immediately had to cancel cards and switch door hardware for security purposes. Will need to have cars re-keyed and repair damages to interior of home due to damage. Owner was empathetic at first and stated that he wanted to make things right, and of course the following week decided to not answer phone calls or text messages. Would like to be discounted the rate as was promised by owner due to hardship, and be reimbursed for new door hardware and keys.

  Business response

  10/31/2022

  BBB COMMENT:

  we are working through U haul for this. They use U haul insurance and I am not even sure how to handle this with BBB

  Customer response

  10/31/2022

  Complaint: 18051902
  
  I am rejecting this response because:
  
  Not sure what this does for my family. Have not received any information till this comment. 
  
  Sincerely,
  
  *****************************

  Customer response

  11/18/2022

  11/18/2022: Mediator sent an email to the consumer regarding mediation.

  11/30/2022: Mediator sent an email to the consumer regarding mediation.

  Business response

  11/18/2022

  11/18/2022: Mediator sent an email to the business regarding Mediation.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They moved our stuff and damaged our dryer and our king size bed. they said they would settle but never did. Then they scammed me, telling me they were going to bring my check, but they needed $60 to get here, so I sent them the money. They never showed up.

  Customer response

  09/21/2022

  The issues haven't been resolved. 

  Business response

  12/14/2022

  We will offer the consumer $150 for the bed and dryer.  If the consumer accepts, we will mail out the check the second week of January.
  

• Initial Complaint

  01/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I hired All Seasons Moving Labor to move my furniture to an apartment and to a storage unit. Even though they told me it would be a one day job, it took them two days, June 28-29, 2021, to complete the move. During the move, they broke several items. I paid $1,075.00 for the first day and $1,767.50 for the second day. On July 16, I emailed All Seasons pictures and descriptions of the damaged items. I also asked them to inform me if they required any additional information and to acknowledge receipt of the pictures and descriptions. I sent a subsequent email on July 26 to request acknowledgement of my previous emails. On the same day they responded "We have received your email and need to submit the pictures to our insurance. We will notify you of the status". On October 2, 2021, I requested an update on the status of my claim. On October 4 they responded "We submitted a claim to our insurance but the claim was denied. Could you please provide the approximate weight of the 5 items in question?". On October 6, 2021, I responded 275 pounds. I have never heard back from All Seasons.

  Business response

  01/18/2022

  This is a simple oversight on our behalf. We did not see the last email that the customer sent us so we were under the assumption that we were waiting on a response. With months of no other subsequent email or call, we did not realize that this issue was still pending. With that said this issue is being resolved as we speak. We will be issuing the customer a check this week in ordiance with our terms of service agreement that the customer signed.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired this company for our move on 8/5/21-8/6/21. After not completely packing up the house on the first agreed upon date of 8/5/21 because they didn't have a big enough truck . The movers told us they would arrive by 7-8 am on the next day to finish packing before closing. They did NOT arrive at the agreed upon time and arrive AFTER closing. I believe they arrived around 11am. They had a multitude of excuses as to why they were late. When they were moving us into our new house they weren't done until after 9pm. They were unable to move all of our property into the home. They also did not assemble any beds or shelving like we were promised they would be doing. One of the times that was taken apart and not taken INTO the home was a brand new $1500 treadmill. When we did get the treadmill to the basement on our own efforts we found significant damage to the property. Broken METAL railing among other issues. When I contacted the company about this and they offered their reimbursement check that was NOT sufficient they stopped responding to my emails. We did decide to take the settlement but that was NEVER received. Also as we have continued to unpack we have found a number of broken items and again we have had to assemble every bed and shelving unit that was supposed to be assembled by them and included in our quote. The movers were also very clearly not trained

  Business response

  12/17/2021

  This has already been settled (see attached).

  Customer response

  12/17/2021

  Complaint: ********
  
  I am rejecting this response because: They sent me this email saying they would send the check however the check was never mailed. I have NOT received this check. I would be willing to accept this response if the business can provide when they will be mailing the check for the damages. I have emailed multiple times since that email they screenshotted and have had no response. 
  
  
  
  Sincerely,
  
  ******** ******

  Business response

  12/17/2021

  We did not realize the customer still has not received this. We may need to reissue a check if they do not receive it by next week.

  Customer response

  12/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  09/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In August of 2021 I had hired All Seasons Moving Labor for a move which occurred on September 16, 2021. On the company website the company describes themselves as a professional moving company that properly packs, wraps, loads and unloads a truck while strategically navigating the items through a home. Anything they disassemble they would reassemble. All of this is far from the truth. There is nothing professional about this company from the employees to the employer, *******, to the equipment provided to the employees who are attempting to do the job. For starters, during my move, 2 guys showed up. I was promised 3. They showed up in a rented UHAUL truck. No boxes, no appliance carts, no straps, nothing to wrap furniture, just about 5 blankets and a dolly provided from UHAUL in the truck they rented. They were unable to take odds and ends since they didn't have boxes. I had to do that myself. We had damages galore and the owner, when contacted was less than helpful. BEWARE

  Business response

  09/25/2021

  Hello, this is our first time hearing about this. If there are any issues or problems that arise during a move, we usually would figure things out on the spot verbally on the phone and give the crew instructions on how to proceed. If there are any other problems such as damages, all we ask is for the customer to email us photos and descriptions of what occurred. [email protected]

  Customer response

  10/07/2021

  The business, All Seasons Moving, responded to our initial complaint to the BBB by stating that this was the first time they were hearing about our issues. That is NOT true! On the date of service, we not only expressed our concerns with the lead crew member at our home, but we also spoke on the phone with the owner of the company, *******, who stated he would call us back in 15 minutes with a resolution. We NEVER heard back from *******. We left ******* a message on his voicemail after not hearing back from him and also sent a text message to him. Neither one was responded to.

  
  

  On 9/28/2021, an email was sent to All Seasons Moving and Labor ([email protected]) detailing our experience and dissatisfaction with the services provided by the business. We also made them aware of damages that occurred during the move due to the business's negligence. (The did not properly wrap, nor secured the items in the moving truck.) We also stated that we do not agree with the amount of time billed as the men that showed up took frequent breaks and one was on his personal cell phone most of the time he was at our residence. The business requested photos of the damage. We provided this. They are not requesting weight of items damaged, to which we offered them the option to come weigh the items in question. This business continues to make excuses and is offering no resolution nor compensation for the damages they caused.

  
  

  We are attaching a copy of my emails back and forth with this company.

  
  

  We have requested compensation for the business for the following:

  
  

  1. An adjustment/reduction in the hours billed due to the lack of productivity from the 3 crew members who showed up (as mentioned above)
  2. Compensation for damage that occurred to items this business moved. The damage could have been prevented or minimalized if the company properly and professionally wrapped the items moved, as they were hired to do.

  Thank you for your time and any assistance you can provide to find a resolution on this dispute with All Seasons Moving and Labor.

  
  

  ***** & ***** *******

  
  
  

  Business response

  10/07/2021

  We are unsure as to why this has been submitted as a "complaint" to the
  BBB as we are actively working toward a solution [as shown in the
  customer provided emails]. We have already explained to the customer how
  this issue will be resolved and they understood and acknowledged the
  terms of service agreement that they signed [see attached].
  Additionally, the customer received the initial quoted amount of movers
  for labor (3 movers) but subsequently cursed and yelled at the 3rd man
  telling him that he was incompetent and told him to leave after he was told that we would need to book a 2nd date to bring advanced tools for his intricate gym equipment [which he did not tell us there were pully systems involved at the time that he booked the move when we let him know that our crews bring small hand tools for minor pieces of furniture such as beds]. Even though
  this happened, we were still accommodating and only billed him for the
  time that the 3rd man stayed working; he was only billed for the other 2
  men that stayed the additional hours [as seen in the customer provided itemized receipt]. Also [as seen in the customer
  provided emails] we had a U-haul truck because we had several other
  moves booked for the day; not that that is relevant to this case. As seen on the time and date stamps of the customer provided emails, one can see that we are actively working to resolve the "damages" issue.

  Customer response

  10/09/2021

  Complaint: ********
  
  I am rejecting this response because I have been trying to work with All Seasons Moving to find a resolution to this complaint. However, the business continues to give me the run around and has yet to offer any solutions. My last email communication with them was October 5th, at which time they stated they had opened an insurance claim for the damages they caused. I have asked for the name of the insurance company and a claim number so I know this is in process, but again, All Seasons Moving has not responded to my request.

  
  

  As per the signed agreement, we agreed to services from a professional moving company. The services that were provided were far from professional. This is a breach of contract. We DID express our concerns with the lead crew member and also called *******, the owner, with our concerns. He NEVER called back. We were on a time crunch to get our home moved and therefore were put in a bind.

  
  

  Per the allegation that the crew member was cursed at and asked not to return, this is completely un-true. My wife called me after the crew member informed her that he was not going to be able to move the gym equipment. He told her he COULD do it, but had a funeral he needed to attend and could not do it today. It would need to be a different day and we would need to pay him separately for it. When my wife informed me of this via phone (I was at the new home dealing with other items) I asked to speak with the lead crew member. I did tell him how upset I was after being told that the company could handle moving the gym at the time I booked their services, and also when the crew initially arrived, but was now being told something different. The crew member apologized, but stated he would need to call his boss for further guidance. I ended my conversation with him and he handed the phone back to my wife. At no time was he cursed nor asked to leave, which is why I was shocked when he did not show up at the drop off location. The other 2 crew members had no idea where he was.

  
  

  The communication with All Seasons Moving has stalled. They have not responded to my last email on October 5th, and any responses prior to this have been to ask me for yet more information. They asked for pictures, and I complied and sent pictures. They then wanted weights of each item. I informed them that I do not have a way to weigh furniture and would be guessing. I feel this is just their tactic in hopes that I eventually get sick and tired of the games and give up. I am requesting compensation for the damages done and compensation for half the cost of moving the gym equipment that they stated they could move when I initially set up the services. (The business is stating that I did not tell them about the pulley system on the weight set… they never asked for details. As a professional moving company, when they said they could move it, I took their word. I’ve never had to move this equipment before and did not know that it would be different than other home gyms…. I feel the company should have know to ask more questions prior to agreeing to move something.)

  
  

  This company has shown no care or concern toward resolving this situation. I feel they are lying about making an insurance claim. I doubt the amount I am seeking for damages even meets their deductible. I feel they are stating this just to appear like they are taking action when they have no intent on actually coming to a resolution.

  
  

  
  
  
  Sincerely,
  
  ***** *******

  Business response

  10/11/2021

  We are waiting on a response from our insurance company. This issue is pending and will be resolved soon.

  Customer response

  10/11/2021

  Complaint: ********
  
  I am rejecting this response because:  I have asked last week who the Insurance company and Case number for said pending insurance claim.  No response.  I have no proof that anything has been resolved or an estimated amount.  We will not settle for pennies on the dollar.  This company needs to be held accountable for the lies and the blatant lack of concern shown towards a consumer.  All of this could have been resolved if the business owner knew how to run a business efficiently as well as show some level of compassion for both employees and consumers.  
  

  ******* knows, as the employees who remained on the jobsite knew, that I never cursed out his employee; *****.  *****, the employee, had a "planned funeral" for that same evening, was extremely lazy, and was more worried about going behind the company's back to make extra income than he was fulfilling his obligation to us and to his employer.  It is too bad that we had so much damage that we haven't been able to recognize the (2) employees who actually done all they could for what little equipment they were provided to do a job.  

  
  
  Sincerely,
  
  ***** *******

  Business response

  10/11/2021

  Hello we are unsure as to what is being objected as we are diligently working to rectify this. As stated in the emails, we will be responding once we hear from the insurance company one way or the other. Thank you.

  Customer response

  10/15/2021

  Complaint: ********
  
  I am rejecting this response because:  A week has come and gone since I last asked this company for the name of the insurance company and the case number related to the open case for this claim and have yet to receive either piece of information.  The business likes to reply quickly to the BBB for the sake of maintaining a healthy rating with this agnecy, however, they don't reply with any substance on how to resolve the situation.  

  
  It is time for accountability!
  
  
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩