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Find a Location

Arch Moving has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arch Moving

      1316 S 2nd St Saint Louis, MO 63104-4407

      BBB Accredited Business
    • Arch Moving

      3907 Dalton Industrial Ct Bridgeton, MO 63044-1282

      BBB Accredited Business

    Business ProfileforArch Moving

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.81/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/27/2018

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Moving Company

    Products & Services

    RESIDENTIAL, COMMERCIAL, LONG DISTANCE MOVING AND PACKAGING SERVICES

    Business Details

    This is a multi-location business.

    Find a Location

    Arch Moving has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arch Moving

        1316 S 2nd St Saint Louis, MO 63104-4407

        BBB Accredited Business
      • Arch Moving

        3907 Dalton Industrial Ct Bridgeton, MO 63044-1282

        BBB Accredited Business
      Location of This Business
      1316 S 2nd St, Saint Louis, MO 63104-4407
      BBB File Opened:
      8/28/2002
      Years in Business:
      21
      Business Started:
      8/28/2002
      Date of New Ownership:
      1/12/2017
      Business Incorporated:
      1/12/2017
      Accredited Since:
      11/27/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      9:00 AM - 5:00 PM
      Business Management
      • Mr. Hayden B Mattingly, Owner
      Contact Information

      Principal

      • Mr. Hayden B Mattingly, Owner

      Customer Contact

      • Mr. Hayden B Mattingly, Owner

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Last August we moved. They came out and did an estimate to move things to our new home. They stated it would take two trucks. I asked them to move the big stuff first. They were suppose to wrapped all the items. Employees was asking for tips. They work from the morning until late evening. Movers placed items in the areas. Breaking a few of my personal items. The movers decided to do nothing regarding replacing my items or a refund. I would never recommend these movers to anyone. My old address ***********************************************
      Read More

      Customer Reviews

      47 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Latonda M

      1 star

      10/31/2023

      I hired the company to move my furniture as we had moved everything else. The movers were nice but did damage 3 pieces of furniture and 2 walls. I refused to pay without getting something in writing saying the company would cover the damages. I was supposed to get a call the first thing in the morning, but didn't receive one until 1:23 pm. The gentleman who I believe said his name was *** apologized but quickly said I needed to make my payment before they would deal with the damages.I explained to him that I was not paying anything until I had something stating they would cover the damages. He began to demand payment while cursing and calling me ignorant. He wanted to talk over me and continued to tell me I had to pay. He proceeded to tell me that he was going to call the police and have me arrested for theft of service. I advised him to go right ahead because I definitely wasn't paying without proof because his behavior made me feel like I would be left holding the bag.He hung up and called back 3 times still being rude, unprofessional and disrespectful to me. I called a friend to see if he could have a sensible conversation with him. He proceeded to ask questions that had nothing to do with the issue at hand. I finally told him to take legal action and a judge could handle it. Fast forward to me sending pictures and requesting an estimate of the cost to replace and or repair the items. I asked for a letter on their letterhead with a wet signature stating they would cover the cost then I would make the payment. They refused to let the company come out to give an estimate without payment. Their only concern is the payment and not the damages caused by their staff. Since we cannot agree I have requested again that they file a civil lawsuit so a judge can make a decision that is fair and legally binding. They proceeded to tell me I would not win and my damages weren't worth anything. They clearly didn't understand it's about a fair outcome.

      Local BBB

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