Business ProfileforUS Van Lines Inc

I contracted with them to transport my household items from ********** to ********. Upon arrival there was a lot of damage. I had taken their full replacement value coverage. When I put in a claim they refused to pay to replace anything. Some items they refused to compensate me for because I packed them myself. I packed everything except the furniture myself, and made it clear at the time that was what I was going to do. Their representative stated repeatedly my things would be covered; not just the few things they pack would be. No one advised me it did not include those items, nor is it stated in the bill of lading. What would motivate me to get coverage for only 20% of something? In some cases, they even assured me my things would be fine the way I packed them, and provided me with the packing material. Other items they wanted to pay to repair. I chose, and paid for, the full replacement value" option. That is what their rep called it; that is what it is called in the bill of lading. Its only in much smaller, and less dark, print that they state they can just pay to repair items. Furthermore, even the person they sent out to verify the damage said that some of the items would be very difficult to restore. One item which they did acknowledged could not be repaired, they offered me a small fraction of the replacement cost for, as compensation for cosmetic damage. I filed a claim for the replacement cost of the damaged items, $4,102. I included links to pages with replacements for the damaged items. In most cases the items are identical and/or from the same seller. I chose the best matches at the best prices. They offered $1,045 in response, as per what I said above, and sent out a check for that amount. I did not cash the check. I can provide you with the links to the online store listings I used to derive my replacement costs. I also can provide pictures of all the damage on the items and the bad state of the shipment overall. A few examples I've attached.