Business ProfileforAutoZone Regional Office

April 19, 2024 I received a call from AutoZones Regional Manager, ********************, from the ******* area. He said he didnt know why my complaint was sent to him but he would try to help me. I explained I filed a BBB complaint due to 2 bad batteries Id purchased from AutoZone. The 1st battery was in July of 2023 that went bad in January of 2024. Then the replacement battery went bad in March. From 6 months then 2 months on a 3yr warranty. Both batteries had leaked battery acid all over and been tested at 2 AutoZone locations. I paid $230 dollars for the battery and just want my money back. My daughter has missed several practices and I had to withdraw her from Special Olympics training due to the battery issues. Spent ridiculous amounts on Ubers to get to appointments. ******************* told ***, the manager at AutoZone in **************** ******** to refund all my money. But someone named *** called me and said he couldnt do that without speaking with his District Manager ***************************. Even though *** said that was the policy if a customer had an item for 2 months or less and it malfunctioned the customer should get a full refund. So why havent they refunded my $230 dollars. My 1st BBB complaint to AutoZone no one answered on the BBB site. But ******************** did call me but they wont give me my money