ComplaintsforBommarito Chevrolet Mazda Inc.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from them on 2/23/24. A couple days later I received a title that had been defaced with white out and an affidavit stating there was a mistake on the title. Once I received the title I went to the *** to get the vehicle licensed and was told that the title was defaced and I would not be able to title the vehicle using that title. I contacted the dealership and they asked what *** I went to as they said they do a lot of business with a certain ***. I explained that was the *** I went to. They called the *** and they were told the same as me. It is now 4/25/24 and I have not received a title and can not register my vehicle and legally put the vehicle on the road even though I am paying the payment.

  

  Business response

  05/21/2024

  reaching out to **** will respond to issue one I have time to speak with him 

  

  Business response

  05/21/2024

  This is what is what we are doing for **************. He traded vehicle title was defaced. Requested a new title from the State waiting for new title from State. We are covering all late fees and for this inconvenience we are making his monthly car payments. We also offered to give him a free loaner car till his title is corrected.   

  Customer response

  05/22/2024

  Complaint: 21626006
  
  I am rejecting this response because: I would like some communication from someone in their corporate office. I am sick of the run around on the dealership level. 
  
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car(2009 Corvette) in for repair at Bommarito Chevy on9/11/23. Iwas having trouble with the driver's door not opening from the outside all the time. The next day I paid my bill and picked up my car. The problem was still there. The door wouldn't even open on their parking lot. I told service writer about it. He called the mechanic up to his desk who told him one of my key fobs was bad. I would think that this would be repaired also since it is an entry problem. I made a complaint on their web sight. Was contacted over the phone by their operator who transferred me to her supervisor. He was not in his office and had to leave a message. That was 2 days ago. At this time I have heard nothing from them. I have paid $470.79 for an incomplete repair. Need help resolving this issue as I am being completely ignored.

  

  Business response

  10/06/2023

  I **** ******* Service director call customer about this problem. Asked him to bring the car back so we could address his concerns . He told me that we don't care and he would not come back to our Dealership. I told that was not true and would be happy to revisit his issue. He told me no. He would rather take a bus than come back here. I said that I was sorry that he felt that way. Then our conversation ended.

   

  Customer response

  10/06/2023

  Complaint: ********
  
  I am rejecting this response because: I no longer have any faith or trust in this dealership. The only way to resolve this issue is for them to send my car to another dealership that has the skills to repair it (on their dime). I am tired of them experimenting with my money. I took my car in for door issues. They allegedly made repairs to it. Still have door issues. The only difference is I am out $470.79. I paid  $200.00 to have my problem diagnosed correctly. Unfortunately that didn't happen in this case. If it wasn't for the manual door release I would be afraid to drive it. This is not the first time I had my car in for this issue. According to my records it is the third time.
  
  
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  05/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  date: 5/17/2023 made offer on 2023 Chevy Traverse VIN *****************. online "Dealer Price" $35788. made offer on vehicle with trade- was told by ******* (salesman) that the online advertised price would not be accepted because "They are most likely throwing in a BCS blow out bonus that wouldn't be applicable for this vehicle. For the BCS Blowout that vehicle would have to go through a loaner service program or a demo program. At that point it wouldn't be essentially brand new so they discount it. we just don't have the inventory for it." I sent a screen shot of the advertisement showing the "Dealer Price." and they refused to honor it. This practice is referred to as bait and switch. Attached is a screen shot of the advertised price. below is a link to the dealers own website detailing the cost and currently still showing the price i indicated above. ***************************************************************************************************

  

  Business response

  05/17/2023

  Complaint ID: ********
  Date Filed:
  5/17/2023
  

  ******* ******* inquired about a vehicle and wanted to get to a certain price with his trade as stated in his complaint.  The pricing had nothing to do with his final offer as he had a trade-in. His vehicle was not worth the amount that he was trying to get to end up at his final offer.  We explained this to him and also asked if he would like to counter back on the offer, but he refused to move on his numbers.  We have since then taken a deposit and sold this vehicle to another customer and consider this matter to be closed.
  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Extremely unprofessional, the service team is extremely rude, and do not recommend it. They damaged our UV protectant and refused to pay for or replace it. We went in mid-January and it's mid-April now and we are still arguing with their service advisors ***** **** & **** ******* & service manager **** ******* attempting to resolve this. AVOID THIS DEALERSHIP AT ALL COSTS. We've been asking to speak with the GM ***** ***** for weeks he does not return our call and when we stop by the dealership he is never in. Go to a dealership that values and cares about its customers this one does not!

  

  Business response

  05/02/2023

  We offered to pay for 50% of replacing  the tinting on their windshield once the repair was done. Customer wanted the money up front. We offered to have the company who did the repair call us the day the repair was done and we would pay them 50% of the bill. Trucks and cars in the state of Missouri it is illegal to have the full windshield tinted this truck came from Texas and had full tint on it . (you can only have tint above the AS1-line that is about the top 25% of the windshield). The customer did not tell us that it had full tint on it and we never have vehicles cone in from with full tint because it is not allowed in this State. When you replace the inspection sticker that are on the left lower corner of the windshield we use a razor blade to remove the sticker. If we had known that the windshield had tint on it we would have not used a razorblade. My resolution was to pay 50% of the repair due to us being unaware of knowing that this truck had full tint on it and to make sure the customer had the repair done.    

  Customer response

  05/11/2023

  Dealer offered to pay half of what it cost for the damage of the repair.  The front windshield is not tinted it is a clear coat UV protectant that was installed in St. Louis.  They did not disclose they would be removing the the existing Texas registration sticker if they had we would of disclosed there was a clear coat in place and to proceed with extreme caution.  They need to pay for the full replacement and not when it's convenient for them.  We've already taken off work three times and driven to them to resolve to no avail besides the countless phone calls to resolve.  We as a customer deserve to have our property damage repaired in full and not at our cost.

  

  Business response

  05/12/2023

  Again I stand by our offer, and we will pay half of the repair. If this is not acceptable to the customer for us to pay half of the repair after it is completed, and we can verify that the repair was made. No other offer will be made due to us not being told the windshield had a film on it. 

  Customer response

  05/25/2023

  So we’ve checked with MODOT as well as 8 other dealerships and because our Texas registration was still valid thru 2/23 and these inspections took place in January Bommarito should NOT have removed the Texas windshield registration sticker.  Bommarito should have placed the inspection sticker below the valid Texas registration sticker.  Once the MO registration was issued and the new plates were installed at that time the vehicle owner(us) would have removed the registration sticker but at no point before.  The dealership in removing the sticker invalidated the Texas registration leaving the vehicle without valid registration since the MO registration and plates had not been issued.  We have been more than accomadating making multiple trips to the dealership to resolve as well as numerous phone calls.  We believe it more than fair for Bommarito to issue us a check of $750.00.   This is for a days pay as well as the original damage/repair that is needed in the amount of $350.00.

   

   

• Initial Complaint

  09/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm simply pursuing truth in pricing and the ability to purchase vehicle as advertised. Dealership website clearly states pricing of $15,638 for the specific vehicle (VIN: ***************** Stock #: ****** Model Code: ***** Condition: New **** ********* ***** 1LT Automatic) as "Net Price with Dealer Fees $15,638". I setup appointment, sent to dealership, test drove, went to begin purchase and was told the price was over $19,000!!! The market adjustment and doc fees were different that website along with more discrepancies. Detailed documents are attached.

  

  Business response

  09/22/2022

  In response to complaint #********, the online price has a question mark next to the discount.  When you click on it, it states this vehicle will have more than normal miles on it as it was setup to go into our courtesy transportation program and to see dealer for details.  The customer has the option to purchase it new with no miles without the discount or let it proceed with the program to receive this discount.  The pricing clearly states this as well as to see dealer for details for any questions.  Please close this complaint as we consider this matter to be closed.   Thank you

• Initial Complaint

  09/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Honestly and truth in advertising is the basis for establishing a trusted relationship with customers. They had a vehicle listed online (see photo) stating “final price” not MSRP but FINAL PRICE. Upon arriving at dealership, after many failed attempts to reach sales person on phone, we were then informed price was in fact MSRP + $2400 dealer mark up, putting the vehicle price at $19k and not the final price of $14.8 as listed on dealership website. This is SHADY practice and not something any other industry could get away with. SHAME! I would have and will have no issue but the same car at a trusted dealership for the $19k or even more before I ever look at any vehicle from here unless ownership changes it’s practices.

  

  Business response

  09/22/2022

  In response to complaint #********, the online price has a question mark next to the discount.  When you click on it, it states this vehicle will have more than normal miles on it as it was setup to go into our courtesy transportation program and to see dealer for details.  The customer has the option to purchase it new with no miles without the discount or let it proceed with the program to receive this discount.  The pricing clearly states this as well as to see dealer for details for any questions.  Please close this complaint as we consider this matter to be closed.   Thank you

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am having an issue receiving my GAP insurance refund from Bommarito. I canceled the insurance back in the end of April. I have called the insurance company and they said that my insurance was canceled on April 29th 2022 and the check was sent to bommarito mazda. I have not heard from anybody from bommarito and I've tried calling. The receptionist says she left notes to the correct department and I also have left voicmails to try to inquire about my check. Nobody has bothered to me a call back on the issue. I would just like to get my refund check and I will be on my way

  

  Business response

  06/13/2022

  The case ID number #******** has been resolved. The customer picked up his check for Warranty Cancellation on June 4^th, 2022. There is no longer an outstanding issue. Thank’s for the follow-up.

   

  Sincerely,

   

  *** *** **********

• Initial Complaint

  04/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a car from here, and when they gave me the sales packet I discovered there was no title in there. I asked them about it the next day and they said they were looking for it. Four weeks later I called about it again, and then they finally told me the truth, and told me there was a lien against the car. That was a couple of weeks ago, and I am still waiting for the title so that I can get the car registered. On top of that, they sent my credit app to like 30 places. all of those hard hits are damaging my credit.

  

  Business response

  05/26/2022

  I am replying to the complaint from **** ******* on 4/19/2022. Mr. ******* signed our Title Delay form. ***** spoke to him the day after he filed this complaint and explained to Mr. ******* the delay on his paperwork. We filed for a duplicate title for him before receiving the original title from the previous owner after filing the duplicate. ***** assured him, we would keep him updated and pay any penalties that he would accrue during this process and when we received his paper work ***** would contact him immediately. Mr. ******* seemed satisfied after ***** spoke to him. As of 5/18/22, Mr. ******* has received all paperwork to license and title his vehicle along with a check to cover any late fees he has incurred.

  In regards to his credit application, due to Mr. *******’s credit report, Mr. ******* submitted his information to 8 different banks to make sure Mr. ******* was able to receive the best rate possible.

  Please let me know if there is any other information needed.

  ***** ************

• Initial Complaint

  09/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complaint 1: Purchased a preowned 2017 Ford F350 truck from the dealer on 8/7/2021. The purchase included a limited time warranty through MotorTrend Easy Care. Noticed a week after purchase that the cameras (front and rear) are very cloudy. Attempted to file a claim with the warranty company and it was denied due to the damage being related to water vapor behind the lens on the cameras. Cameras are defective from the factory and allow moisture in. Warranty service indicates that defective parts are covered unless related to moisture. Warranty is essentially useless. Complaint 2: ******* ******, Finance Manager, sold me an extended warranty under false pretense. He indicated that I get a better interest rate if I purchase the extended warranty and gap insurance through MotorTrend Easy Care. This was not the case and was just a dishonest business practice. I was able to return the warranty. However, the cost of the warranties has not been returned to the bank.

  

  Business response

  10/01/2021

  Regarding the attached complaint,  cameras are not a covered item under the Motortrend warranty.   Additionally the customer came in and cancelled the service agreement in question.
  
  Thanks for your attention.
  
  
  ***** *******
  
  Finance Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩