ComplaintsforSeeger Toyota

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I took the car in get an oil change. There is a recall on the oil filter. Now the car starts then it turns off. They said they will do a diagnostic test on it. They said it was $180 to do a diagnostic test. Suddenly after the car gets fixed by them, we are having this issue. They want to charge me money just to look at the car. They said the battery is weak and it didn&#**;t have this problem before taking it to them. If the battery is weak, why is the car turning off while you are driving?I want them to look at what is wrong with my car and why it turns off the next day.

  

  Business response

  06/18/2024

  We performed the recall replacing low-pressure fuel pump and also did the oil/filter change.  We also did a multi point inspection on the vehicle and recommended several different items that needed to be addressed (battery included) but declined services.  The customer did complain of some vibration and we believe that is where we would charge for a diagnostics (there is a language barrier that might be causing confusion).  If all he needs is a new battery as we recommended, we would not charge a diagnostic fee. Our service manager has left messages with customer but are waiting back to hear from them.    

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Toyota Seeger charged us $163 even though we had a damaged gas pedal sensor covered under the vehicle's warranty (Toyota Hybrid RAV4 2022). The fee charge was on 5/1/24 when they neglected to identify it as a damaged gas pedal sensor. On 5/8/24, they identified the damaged gas pedal sensor, and since then, they have refused to refund the charge. They ignored the email I sent on 5/9/24 and the reminder on 5/13/24 asking for a refund. Also, they did not call me back when I asked to talk to a manager on 5/14/24 and 5/15/24.

  

  Business response

  06/19/2024

  Customer brought vehicle in with warning lights on.  We conducted a diagnosis for the $163 we charge and found that the customer had debris (large rocks) behind gas pedal at the pinch point.  Removed debris and reset warning lights and test drove vehicle.  No warning lights came on and customer paid and took vehicle home.  A few days later the warning lights came back on and we diagnosed the vehicle again.  Upon doing so, mechanic found permanent damage on gas pedal and sensor.  Therefore, we replaced those components under warranty for the customer.  These components would not be warrantable due to "outside influences of debris"  but we were able to have Toyota cover them under good will warranty.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased a vehicle from Seeger Toyota. Before purchasing the vehicle I wanted to ensure that the tires brakes and rotors were in great condition since a vehicle had 30,000 miles on it. I was not aware the vehicle had to go through service before purchasing it so I had to wait a few days before seeing it the sales advisor insured me that service would check the brakes rotors and tires and make repairs if necessary. Whenever I came in to hopefully purchase a vehicle the sales advisor said that everything checked out great they had to replace one tire. Which I was not thinking at the time but it is weird they only replace one tire and an all wheel drive vehicle. furthermore he did not point out any scratches scuffs dents on the vehicle when I asked about the bumper he said they can buff it out however, if you get it detailed it would look better? I thought that was a weird remark. When going around the vehicle he asked if I saw anything else as in he did but did not want to mention it to me. After going home it bright light I notice a lot of issuers with the car. 3/4 tires have hardly any tread, mirrors are cracked from being hit, deep scratch on right side, major vibration in the front end when depressing the brakes the go soft as in you’re driving in winter weather, as well as the traction control light coming on. The front fender is also pushed out. I am highly disappointed with the purchase. Specifically since I asked about this prior to purchasing and find out that they some how passed during inspection? I feel as if the car was pushed through inspection because I was excited to buy it at the time. I do not want to further have to further associate with seeger toyota and want to exchange the ***** for my ** *****. i was sold a vehicle with un disclosed damage and issues and do not want to further the relationship with the dealership nor trust they will fix my issues to a safe manor.

  

  Business response

  08/17/2022

  This customer was in a huge hurry to get the vehicle, even wanting to do everything over the phone.  With him having a trade in and the recent floods, we wanting to make sure we could physically see the trade in to make sure everything checked out fine even though it had low mileage.  We also had just received the vehicle he was interested in buying and the vehicle had not gone through the shop for inspections and reconditioning.  Once we did the proper repairs needed to the vehicle it was then ready to take delivery.  The customer also wanted us to go through ******** ****** ***** for his loan but was turned down.  However, we were able to secure a better rate with *** ********* and get him approved.  The salesperson had the customer walk around the vehicle several times and to mention if they saw any cosmetic issues with the customer.  Since the customer was in such a hurry, we did offer the customer a "we owe" for some touch up on scratches which we will still honor.  The customer took delivery of the vehicle and then came back the next morning and complained of the tires and brakes being bad.  We reviewed the repair order and the brakes were fine but the tires were thin.  Therefore,  at no charge to the customer we replaced all four tires for him.  The brakes past inspection and were operating fine.  The customer seemed to be happy and appreciative after meeting with our used car manager and drove off.  We believed everything was fine until this notification.  The ***** ***** he purchased is a very nice vehicle with 30,000 miles on it with factory warranty remaining.  This is a ** year old individual that is on his 13th car loan.  I believe this is just a simple case of buyers remorse for no apparent reason.  I do not feel Seeger Toyota owes this customer anything more (accept the we owe for some scratches) and have already purchased four brand new tires when the customer had already signed all documentation that the vehicle is in his ownership and is in acceptable condition.   Thank you - **** ******

  Customer response

  08/17/2022

  Complaint: ********
  
  I am rejecting this response because:first this information is not accurate. I am not financed with ***** ********* I am financed with ******** ****** *****, I had a pre-approval with ***** ********* in which they told me I was denied. The credit union told me they should not have even ran my credit, they only needed my pre-approval code. I can’t not trust this dealership as they assured me the tires we great when I could the vehicle and obviously they were not, the traction control light was coming on and I was hydroplaning at 40mph due to the low tread. I had to fight to even get the tires put on the vehicle. I still continue to have vibration from the front end as well as brake pedal. Their is vehicle damage that was not disclosed to me upon purchasing, I have never had an experience quite like this. I also had gotten my own approval with together but had a better rate with ***** *********. I would never have bought the vehicle with any of this information disclosed or pointed out. I don’t know how this vehicle passed  any inspection.
  
  
  
  Sincerely,
  
  **** ****

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