Reviews

Review Details

• Review fromCarmen W

  Date: 08/02/2023

  1 star

  Carmen W

  Date: 08/02/2023

  I purchased three swimsuits using their measuring guidelines. One suit fit and the other two did not. They issued a refund in the form of a credit that I cannot use on their website. I have emailed at least four times without a reply. This is $130 credit that I should be able to use but cannot find a way. No response from customer service is unacceptable and there is no phone number to call either. I will not purchase from them again and cannot recommend them to other buyers.

  Summersalt

  Date: 08/04/2023

  Hi ******,Thank you for reaching out. I'm so sorry for the trouble you've been having! It looks like our team has already been working with you, and let you know we work hard to respond to all emails quickly in the order they are received, helping the oldest emails first. Unfortunately, multiple reach-outs push an email to the back of our queue, which may impact response time, as it did in your case. We don't have a customer service phone line, and email will always be available to help you as quickly as possible!.Your exchange credit was first sent on 7/28, and it sounds like the team has already worked with you to locate that credit in your email. Please let me know if there is anything else I can help you with. I'm sincerely bummed that you weren't able to locate your store credit when you expected to, and we're so grateful for your gracious understanding!

• Review fromCarrie H

  Date: 07/12/2022

  1 star

  Carrie H

  Date: 07/12/2022

  I ordered a bathing suit two weeks ago. I received my suit last week, and only received the top. I have attempted to contact Summersalt on every Avenue possible, and have not heard back.I was charged fully for my items, but did not receive the full orderand cannot reach anyone to deliver and fix the issue. This is insane. Reputable companies should always have a contact line.

  Summersalt

  Date: 07/18/2022

  Hi ******,Thank you for alerting us to your missing item! Though this is a rare accident, it shouldn't have happened, and I'm so bummed that you were inconvenienced. I see that our team resolved this for you last week, and I hope you are loving your new suit!

• Review fromAmy A

  Date: 07/12/2022

  1 star

  Amy A

  Date: 07/12/2022

  I ordered from Summersault in June. Order #*******. Said it shipped two weeks ago. The package is nowhere to be found. Two emails to ****************t have been unanswered. I would either like a refund or a new suit shipped out. Also, don't make me send another email, you have my contact information, so contact me about this.

  Summersalt

  Date: 07/18/2022

  Hi ***,Thank you so much for reaching out about your order. I'm so disappointed to see that your package has been so delayed. Though these things are out of our hands with third party carriers, we hate that it's been your experience. I see we resolved your request via email last week. If there is anything else we can do for you, just let me know.Thank you for shopping Summersalt!

• Review fromPatricia K.

  Date: 07/09/2022

  1 star

  Patricia K.

  Date: 07/09/2022

  I wish I had read these complaints before I ordered from this company. I found a cute bathing suit that I was hesitant to purchase, but I called ( when they had a phone number) to get help with sizing. I was advised that if I needed to exchange sizes I could. I told the person that I had a trip coming in a few months and wanted to know if I would still be able to exchange it, and she said they would work with me. Fast forward to this week when I finally tried on the bathing suit, it does not fit properly. I emailed them July 3rd and received an auto email telling me that they normally respond in three days. I waited the three days and no response. I began emailing them requesting a response, but still none. I used another email requesting assistance with sizing and received a response within 5 hours, not in 3 days. When I responded with my original request to exchange my item...crickets. So it appears as long as you want to make a purchase, you receive a response, but when you want to exchange an item, no one responds. I know it is past the 30 days, but even the site in their FAQs read if it is out if 30 days contact them for help. Well, there is no help. The courteous thing to do is respond, even if the answer is not favorable. Ignoring customers is rude. I will not use this site again, and tell others to stay clear as well.

  Summersalt

  Date: 07/15/2022

  Hi ********,Thanks for reaching out to us here. I'm sorry to hear that you've had some trouble getting a hold of us. This first ever Warehouse sale has brought our inbox to a little higher than normal volume, and we wanted to reach all of our customers as fairly as possible, so I appreciate your patience. I'm glad to see that we were able to resolve your exchange request earlier this week via email. Let me know if there is anything else I can do for you and thank you for shopping Summersalt!

• Review fromLaurie R

  Date: 07/07/2022

  1 star

  Laurie R

  Date: 07/07/2022

  I have been trying to contact Summersalt for almost a week and they do not respond to my emails nor do they have a telephone number that I can call. I have 2 items I paid full price for and want to return, yet they only give me a discounted return credit instead of the full price I paid. This company is not trustworthy. I do not want any credit from them. I want my money back, in full.I also placed an order during their sale and nothing fit and they do not give a refund, only credit for more clothes that don't fit. I now have a huge credit with them that I will probably not be able to use. I will say that the swimsuit I bought in my original order is fabulous.I would like to be contacted ASAP to deal with these issues.

  Summersalt

  Date: 07/13/2022

  Hi ******,Thank you so much for reaching out about your returns. I appreciate your patience, as we've worked through our unusually high inbox volume. I see from our email correspondence that we were able to resolve your inquiries about your Summersalt credit earlier this week and you let us know this was acceptable to you, though you were disappointed about your wait times. If you had any concern about the refunds and the credit you've received, please let us know at ***************** *** and we'd be happy to help!Thank you again!

• Review fromTK W

  Date: 06/28/2022

  1 star

  TK W

  Date: 06/28/2022

  Let's start with what happened. I ordered 2 swim tops, and minutes later I did a separate order for 2 bottoms. Because they were so close I emailed the company and asked if I could combine shipment and be reimbursed for one shipment cost, I knew this was unlikely but you never know if you don't ask. What happened next is I received an email the following day saying it was shipped; ok, this means no reimbursement or combined shipment. Not a problem. The problem is their site, their system, something - because instead of 2 tops & 2 bottoms, I was receiving 1 top & 3 bottoms....and in very unlikely sizes! I did not order this so I immediately reached out. I still have not heard back from the first email, however it's the 2nd that truly leans that this is not a reputable company. They do not want to help, they only want to sell. As far as I'm concerned this is a criminal organization. They take your money, they do not give you want you paid for, they ignore you, and they refuse returns (final sale items). DO NOT SHOP HERE.

  Summersalt

  Date: 07/01/2022

  Hi **,Thank you so much for your thoughtful review of your experience with your two orders, I'm so sorry to hear about your disappointment. For your protection, we are unable to change, combine, add or take away products, or otherwise edit an existing order (as mentioned on our FAQ). So it appears these items may have been added to your cart by accident before you checked out. Not to worry, though, I've followed up with you via email and offered you a solution to receive your order. We sincerely appreciate your patience, and look forward to you receiving your suits and enjoying them for many seasons to come!

• Review fromDThomas

  Date: 06/27/2022

  1 star

  DThomas

  Date: 06/27/2022

  I placed an order - no where on the page did it say all sale final in big red letter until my payment was ran..... I immediately sent an email to the company asking them to please cancel my $200+ order. I got an automatic response telling me that they do not have a phone number but that my email would be responded to within 48 hours due to them having customer service available 24/7. that was on Friday before noon..... it is now Monday after noon..... and I have sent THREE emails with zero acknowledgement. Should have believed these reviews and NOT done business with Summersalt. What a horrible business/customer service center they are running. This is absolutely not acceptable. I expect to be contacted ASAP.

  Summersalt

  Date: 06/30/2022

  Hi *****,Thank you so much for your message! I'm sorry that your experience with us has been anything less than exceptional. It's important to us that our messaging is transparent, so we've included it in multiple spaces during your shopping experience, including Final Sale notices before purchase on our product description pages, in the cart, the **** and on every page of the checkout experience before payment is submitted. We've responded to your message and reviewed it with our team. Please let me know if there is anything else I can do for you at ******************************** and have a wonderful rest of your day.