ComplaintsforBeckner Painting Midwest Inc
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of completion 7/16/21. They were hired to paint the exterior of my home. It took several months and multiple visits for touch ups to complete. The paint is starting to peel and bubble after less than 18 months. This is most likely due to improper application. Average paint should last 5-10 years.Business response
12/07/2022
Mr. **** has a very beautiful, but very old home. He used ****** to see how long an "average" paint job should last. However, he should have ******* "How long will a paint job last if you paint over bad wood?" We explained that there was deteriorating wood and it would need to be replaced prior to us painting. He said he had a roofing company that would do the wood replacement. We made a point of putting in our estimate that there was no wood replacement included in our bid. The same estimate he signed also stated we have a one year warranty; which is an industry standard.
We actually don't even know where the wood is peeling. The reason we don't know is we haven't gone back. We went back once already and replaced bad wood on his deck and then repainted. This was wood we told him needed to be replaced, but he used ******. We will not keep going back and fixing bad wood that we warned him would fail because he ******* the wrong thing. 1. Because we told him this would happen and it's in his signed contract and 2. It is beyond our warranty period; which is also in his signed contract.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.