ComplaintsforTitan Pest and Wildlife Solutions

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Titan has charged me $70 for mosquito treatment on August 14, 2023. The technician, ******* *****, did come to my home on August 14 and said the treatment would need to be rescheduled due to weather. In the online customer portal he noted "we are not servicing the customer for the mosquito treatment at this time due to the weather". Titan has made repeated requests to collect payment for the service which was never provided and I have communicated with three different people, ***** *******, ******** *********, and *** ****** about this charge to my account. Titan has not attempted to resolve the matter and only sends an invoice for payment. I would like my account credited for the $70 which would result in a $0 balance.

  

  Business response

  10/27/2023

  We let her out of her contract early and she received an invoice by accident when we did our monthly billing. We've been having issues with our system. We refunded her the same day.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Titan Pest and Wildlife Solutions to come out on 5/12/23. The owner ***** came out about a week later to inspect the house and took pictures. He showed me a possible gap in the fascia of the roof where there were some bat droppings. He told me that bats can get in even the tiniest of openings so I would need to have the entire home sealed, and they would put up a tube to let the bats out. I signed a contract which also included bat proofing for 1 year. I was told it would be $1,000, but they required $500 upfront to get the materials. The contract states under services: "We will wildlife proof entire home, all entry points and potential entry points will be sealed, out of main entry point. We will install bat tunnel to allow bats to exit and not reenter. 10-14 days later, we will come out, check everything, remove tunnel and seal final hole." On 5/24/23 they sent two guys out who sprayed bat repellent, and said they would order a bat house. I called the office the same day to find out more information and was told they needed to order matching caulk to seal around the house and also order the bat house. On 6/8/23 the technician came back and told me they didn't have caulking or bat tube yet, and they were short a person because someone quit. I was told they would come back on 6/27/23. I also called the office and confirmed this as well. On yesterday I spoke with the owner and he said they didn't find any entry ports, but they would come and spray caulking in one hole basically to appease me but it wasn't needed because the hole was too tiny. I explained that they didn't do what was included in the contract, and he said I didn't need it. So I asked what I was charged for and he said I was charged for what is in the contract. A bat house, a bat tunnel, or caulking around the house was never done. However, his is what is included in the contract. He said that's not what that means, and it would be done if I needed it. I asked why the contract didn't state it would be done if needed and he said that's not how they do their contracts. I stated to him that the contract was misleading.

  

  Business response

  07/14/2023

  The customer signed the contract and misunderstood the contract.  She has received additional services for free.  She got cold feet after the service was completed.  The contract is iron clad.  Customer is not entitled to a refund. Customer got exactly what she paid for. 

  Customer response

  07/15/2023

  Complaint: ********
  
  I am rejecting Titan Pest & Wildlife Solutions’ (“Titan”) response because:

  Titan states that I “misunderstood the contract” and that I “got cold feet after the service was completed.”  
  

  I did not misunderstand Titan’s contract because the contract (attached and previously provided) is written in plain English and states as follows:
  “[Titan] will wildlife proof entire home, all entry points and potential entry points will be sealed, out of main entry point.  We will install bat tunnel to allow bats to exit and not reenter, 10-14 days later, we will come out, check everything, remove tunnel and seal [tunnel] hole.”
  

  Titan did not “wildlife proof entire home.”
  

  Titan did not seal “all entry points and potential entry points.”
  

  Titan did not “install bat tunnel to allow bats to exit and not reenter.”
  

  Titan did not return 10-14 days later to “check everything, remove tunnel and seal hole.” 
  

  I did not get “cold feet after the service was completed.”  The services itemized in Titan’s contract were not completed. 
  

  After I pre-paid Titan $500 for the above-listed services that Titan’s “iron clad” contract explicitly states would be performed, and after Titan debited my credit card for another $520,Titan told me that the services specified in its contract would not be performed because I did not in fact have any entry points or potential entry points for bats to get into my home, and therefore, I did not need any sealing of entry points or potential entry points, and I did not need a bat tunnel installed. 
  

  Titan told me that instead of performing the services listed in its contract, Titan had sprayed some “bat repellant” on my house.  
  

  Separately and apart from the services itemized in Titan’s contract, I told Titan that I would pay them $20-$30 to install a bat house to provide a home for the bats that Titan’s contract states would exit from my home via a bat tunnel.  Titan installed a bat house on my garage, but it turned out to be a bat house that I did not need because Titan subsequently told me that I did not have any bats in my house, so Titan would not be installing a bat tunnel for any bats to exit from my house.
  

  After my repeated calls to Titan to get them to perform the services listed in their contract and getting repeated excuses and promises about when the services would be performed, Titan came back to my house.  Titan owner “Dan” told me at that time that Titan would not be performing the services listed in the contract, but that as a favor to make me happy, and not as part of its contract or because there were any bats or entry points for bats to get into my house, Titan would caulk a very small place under an eave in my roof.  That took all of 5 minutes.  When I asked *** if they would install a bat tunnel to allow any bats in my attic to exit, *** told me that I did not have any bats in my attic and that the small amount of caulking they applied was done only as a favor to me and not to seal any entry or exit points for bats to get into my house because I had no bats and no entry points for bats.  I told *** that if that was the case, why didn’t Titan tell me that in the first place and simply sell me bat repellant rather than sell me a $1,000 contract to rid my house of bats that Titan subsequently told me I did not have.  *** said that’s not how Titan operates.  *** also would not tell me the cost of the bat repellant that Titan said it used on my house.
  

  Bat-repellant spray and a bat house were the extent of the services that Titan provided to me pursuant to the $500 I paid them to perform all of the services itemized in Titan’s contract.  
  

  If Titan will provide me with a receipt for what they paid for the bat-repellant spray Titan says it applied to my house and provide me with a receipt for what they paid for the bat house that Titan installed, but that I now understand from Titan is a bat house that I did not need, I am willing to deduct the reasonable cost of those items from the $500 I gave to Titan for its “services.”  Titan can then refund to me the rest of the money I paid them for the services that Titan’s “iron clad” contract states would be provided to me, but that Titan refused to provide to me.
  
  I am not willing to pay Titan for its courtesy “sealing” of a tiny area that Titan says was not an entry point for bats to get into my house and therefore did not need to be sealed. Titan emphatically told me that “sealing” was unnecessary and done only as a favor to placate me.  One does not typically pay for gratuitous favors.
  

  I most certainly did not get the services that I paid Titan $500 upfront and in good faith to perform.
  

  If Titan is unwilling to refund the money I paid in good faith for the services itemized in Titan’s explicit contract, but that Titan refused to perform, then I think we need to have a small-claims court judge examine Titan’s contract to see if the court’s reading of that contract is the same as mine.
  
  Sincerely,
  
  ******** ******

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